Starlink now provides role-based access control into the Starlink.com website (coming soon to Starlink mobile app). Role-based access control (RBAC) gives you more control of who within your account has access to view information and make changes. We have separated the different functions within Starlink.com into separate roles. Each role has an edit and read-only option (except Admin), and roles can be combined to tailor to your specific needs.
For a business customer, role-based access control is an essential security feature so that different teams within your organization can seamlessly interact while “staying in their lane”. For a residential customer, this could enable you to give a tenant or roommate the ability to reboot their terminal or start a support ticket without them having access to buy another Starlink kit, or accessories.
The roles available will be:
Admin: Full functionality of Starlink.com plus the ability to edit roles; each account must have at least 1 admin
Billing: Ability to make changes on billing and shop tabs (make payments, update payment information, view invoices and account balance, order via Starlink shop)
Technical: Ability to make changes on dashboard and service line pages (troubleshoot and take actions on your hardware & service: manage service lines, take actions on the terminal and router including reboot, stow, configure your Starlink, update IP policy, add/remove starlink, add service line, and change service plan)
Support: All users will have access to the FAQs, but a support role will be required to create, view, and respond to support tickets
User Management: Add, delete, and view users and edit the role(s) assigned to users
Below are a few examples of how these roles may be used:
What is not included in this initial roll-out of role-based access control?
Related Topics:
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