Starlink now offers Enterprise customers the capability to create and manage alert emails. The customer has the capability to pick which metrics are important to their business and who should be emailed if that condition occurs. After creation, you can edit or delete proactive alerts on your account.
Currently, alerts will apply to all the devices under the account. In an effort to reduce spam, alerts will only trigger an email when the metric goes from a good to a bad state. This means if one of your devices is persistently in a bad state, we will only send one email when it initially gets into a bad state. An example is if you set up an alert for Software Update Reboot Required, it will only send an email when the device goes from not being in a reboot required state, to being in a reboot required state.
The proactive alert functionality is located on the Dashboard tab of Starlink.com and can be accessed by users with the following roles: Admin, Technical, Technical Read-only. The symbol for Proactive Alerts is the bell on the top right of the service line list.
When you click the button, a window appears to Create Proactive Alert.
To view, edit, or delete existing proactive alerts, click into the "Edit/Delete Proactive Alerts" section. In this view, the "pencil" icon allows you to edit and the "trash can" icon allows you to delete.
If you have a service line where service availablity is critical, you can take the following steps to ensure you have the maximum time to plan and coordinate the software update.
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