Guidance

Note: The following guidance is not applicable if you are using a third-party router.

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Check your Starlink App for alerts

• Connect to your Starlink Wi-Fi network and open the Starlink App
  • If you cannot connect to the Starlink Wi-Fi network, proceed to the next section
• Note: If your app is displaying a cloud icon in the top left next to the network name, please click on the network name and select Local in order to connect directly to your router
• Please see the App Alerts FAQ for steps to resolve each alert.

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Power cycle your Starlink router

If you are unable to connect to your Starlink's Wi-Fi network, please power cycle the router:

• Disconnect both ends of the power cable
• Remove power from the power supply
• Leave everything disconnected for at least 10 seconds
• Reconnect everything
• Monitor the app for improvements in performance

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Check the light on your router

Note: If using a Starlink Mini, interpret as the device light

Light on router is on

• If issues persist, factory reset router (instructions here).
• If unresolved, create a support ticket as your router has likely failed.

Light on router is off

• Try different outlet after power cycle
• If unchanged, create a support ticket for possible power supply and/or router may have failed

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Check physical connections and cables

Note: If using a Starlink Mini, please disregard this section

Inspect for damage or loose connections.

• Unplug the Starlink cable to power outlet, check for damage while cables are unplugged, plug cable back in
  • Check for any visible damage, kinks, or exposure to weather/elements on cable and pins
• If using an Ethernet adapter or extension, verify those connections too
• Try unplugging and plugging in the cable or using a different port if available

Tip: We recommend using only official Starlink cables to avoid compatibility problems. You are not covered by our warranty policies if using 3rd party equipment.

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Check Starlink installation

Note: Starlink requires a clear view of the sky.

• Use the Starlink app's "Check for Obstructions" tool to scan the sky view
• Ensure no trees, buildings, or debris are blocking the dish's field of view
• Check for heavy weather (e.g., snow build-up on the dish - gently clear it if safe)
• If recently moved, confirm the dish is in an optimal location and properly mounted

Potential causes: New obstructions, storms, or relocation of Starlink

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If you are a residential US or Canada customer and you're unable to get online or are suddenly offline, you can call 1-866-606-5103 in the US or 1-888-864-1321 in Canada for phone support. This service is currently in a trial phase and is only for Starlink customers in the U.S. and Canada who are dealing with connection issues. For other concerns, please submit a Starlink ticket. The phone line is open Monday to Friday, 6:00 AM to 6:00 PM Central Time.