This means you are not connected to the Starlink Router.

• Check if the LED light is illuminated, indicating power to the router. If not on, ensure all cables are tightly connected and try another power source.
• Make sure you are connected to WiFi network from your Starlink router. Third-party routers and networking equipment can block the app from reaching Starlink hardware.
• Disable VPNs on your device.

If you still can’t connect, factory-reset the router and join the “STARLINK” network when it appears.

• How to factory reset
• How to update SSID and password

If you are still unable to connect to the router, please submit a support ticket for further assistance. If you are able to connect to your Starlink router, but unable to connect to the Internet, we recommend visiting the topics below for further troubleshooting.

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Recommended Topics:

• App Says Starlink is Offline - Disconnected
• App Says Starlink is Offline - Booting
• App Says Starlink is Offline - Searching

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If you are a residential US or Canada customer and you're unable to get online or are suddenly offline, you can call 1-866-606-5103 in the US or 1-888-864-1321 in Canada for phone support. This service is currently in a trial phase and is only for Starlink customers in the U.S. and Canada who are dealing with connection issues. For other concerns, please submit a Starlink ticket. The phone line is open Monday to Friday, 6:00 AM to 6:00 PM Central Time.