First, please follow the troubleshooting guidance below the in the case you're unable to access certain streaming services and applications prior to submitting a ticket.
If the issues persist, please create a support ticket and be sure to detail the following in the request. Our support team can provide a quick response with the information below.
Transfers are not allowed until 120 days after purchase or 90 days after activation—whichever comes first. If you are within the transfer restriction window, you must wait in order to be able to transfer.
If you are experiencing issues of streaming on FLOW services in Argentina. Please follow the below guide to help in improving your connectivity.
If you are a residential customer in the United States or Canada and you're unable to get online or are suddenly offline, you can call 1-866-606-5103 in the US or 1-888-864-1321 in Canada to request a call-back. The phone line is open Monday to Friday, 6:00 AM to 4:00 PM Central Time. After you call, a call-back ticket will be created and Starlink support will call you back as soon as we can. Important note: this service is currently in a trial phase and is only for Starlink customers in the U.S. and Canada who are dealing with connection issues. For other concerns, please submit a Starlink ticket.
Check the cable and port for physical damaged - also make sure that the cable is oriented the correct way - if it doesn't fit you may just need to flip it 180 degrees.
Can't find what you're looking for? Contact Support.