If you are back online, you may be experiencing intermittent connection (frequent drops in service). Click here for additional guidance.

If you are setting up for the first time, please see How do I set up Starlink?.

If you're currently offline, it could be caused by your Starlink account status, and/or by damage to your Starlink Kit. Please confirm the following:

• Verify that the Starlink subscription for the kit that is offline is active.
• Check that all payments are up-to-date, and there are no pending payments. Click here for more guidance.
• If you do not have a Mobile service plan, verify you are located at the service address registered to your Starlink Kit on your account.
• Check the length of the cable for any damage.
• Carefully inspect the cable connectors on both ends for any debris, signs of water ingression possibly resulting in short circuits, or visible physical damage.
• Unplug and reseat all cables. Ensure they are fully seated.

After confirming the above checks are not a factor and you are still offline, check the Starlink app for any alerts. If there are no alerts, please navigate to the topic to troubleshoot based on what the app screen says:

• App Says Starlink is "Booting"
• App Says Starlink is 'Searching"
• App Says Starlink is "Disconnected"
• App Says "Poor Cable Connection"

If your issue is still not resolved: Click the "contact support" or thumbs down icon to submit a support ticket with clear photo attachments of your Starlink installation, cable routing, router placement, and any other photos you feel may be helpful to resolve your issue. Please make sure to update your shipping address in the event replacement hardware is shipped.

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If you're unable to get online or are suddenly offline, you can call 1-866-606-5103 in the US or 1-888-864-1321 in Canada for phone support. This service is currently in a trial phase and is only for Starlink customers in the U.S. and Canada who are dealing with connection issues. For other concerns, please submit a Starlink ticket. The phone line is open Monday to Friday, 6:00 AM to 8:00 PM Central Time.