Please read all information below prior to transferring Starlink hardware:
- Starlink is not responsible for the condition of kits sold or transferred by third-parties.
- The Starlink Kit must be delivered and all orders and services on your account need to be fully paid with no outstanding balance.
- Your service must be cancelled in order to transfer Starlink hardware.
- Upon transfer, the Starlink is removed from your account permanently, service will stop immediately, and any remaining days of your service period will be lost.
- The Starlink recipient is responsible for signing up for service on Starlink.com. Service is subject to availability - see starlink.com/map. Availability varies by service offering (Standard, Mobile, etc). Activation is not currently available for Maritime accounts.
- Upon activation, the new user will be charged for the first month of service and can begin using right away.
- The warranty period for the Starlink kit is from the date of the original retail purchase from Starlink or its Authorized Reseller. The warranty period does not start over for kits sold or transferred by third-parties. End-users should verify that the Starlink kit is in working condition prior to purchasing from third-parties. See starlink.com/legal/warranty
- Starlink kits are certified per country. End-users are responsible for complying with local requirements. Starlink may restrict certain services to the country where Starlink or its Authorized Resellers originally sold the device, as required.
- The account must be in good standing and paid in full.
- Transferring Services is not available until 120 days after you purchased your Starlink Kit, or 90 days after you activated your Starlink Kit, whichever comes first.
- Note: if it has been 120 days since you purchased your Starlink from an authorized retailer and are having trouble transferring your Starlink, reach out to Starlink Customer Support and attach your receipt of purchase for further assistance.
How to transfer your Starlink:
- From Starlink.com, log into your Starlink account.
- Under "Your Starlinks" select "Manage" next to the Starlink you would like to transfer.
- On the left-hand side, click "Cancel Service". You must be cancelled prior to transfer.
- Please be sure to note the Starlink identifier, as this will no longer be available to view once it's removed from the account.
- Under "Devices", find Starlink and click "Transfer" and confirm conditions - this will permanently remove the Starlink from your account.
- Note, If you can no longer see the kit you are transferring in your account, then the transfer action was successful and the Starlink Kit is no longer associated with your account.
- (Optional) Enter the new owner's email address to send an activation email. If you do not wish to enter an email address, click "Close" to finish.
- Factory reset your router to its original settings.
- Provide all items in your Starlink kit to the new user. Starlink is not responsible for the condition of kits sold or transferred by third-parties.
- Provide a Starlink Identifier to the new party for activation.
- Kit Serial Number: Located on the Starlink Kit shipping label (ex. KIT00000000)
- Dish Serial Number: (refer to specific Starlink Hardware Type)
- Starlink Standard & Starlink Enterprise: Located on the back of the Starlink near the connector port (ex. SN: 2ABC000000000000)
- Starlink Mini: Located on the back of the Starlink, at the bottom left of the Kickstand.
- Standard Actuated: Located on the bottom of the Starlink mast (ex. SN: 2ABC000000000000)
- High Performance Starlink: Located on the bottom of the Starlink Mast similar to the Standard Actuated Dish (ex. SN: HPCP000000000000)
- Flat High Performance Starlink: Located on the back of the Starlink near the connector port (ex. SN: HPCP000000000000)
- Terminal ID: While connected to your Starlink internet, open the Starlink app, tap "Settings", then "Advanced". Look at the "ID" under "STARLINK" section. Enter the number without the "ut" in front. (ex. 00000000-00000000-00000000)
- If you did not enter the new owner's email address during the transfer process, the new owner can still activate their Starlink at starlink.com/activate using the Starlink Identifier printed on the physical Starlink terminal.
How to activate a Starlink:
If you have already purchased a Starlink, see how to activate service for your Starlink here.
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