- Help Center Home
- Account
- Billing
- Credits & Promotions
- What is the regulatory fee in Mexico?
- Mobile Money - Payment Method
- Additional FAQs
- Quebec Subsidy Program
- Phishing or suspicious emails or texts claiming to be from Starlink
- I live in an unincorporated area, how do I ensure my sales tax is correct?
- Additional Information - Billing & Payments
- Tax Exemption
- Refunds
- How Billing Works
- Service Activation Charge (Including Pause & Reactivation)
- Why did I receive a "Payment Scheduled" email?
- How does billing work for enterprise?
- How does the monthly service billing cycle work?
- Starlink Kit Deposit Charge
- When will I receive my bill on the billing day of the month?
- Monthly Overage Data Charges (Opt-In/Out)
- Can I prepay for service?
- Additional Starlink Kit Purchase - Service Charge
- Starlink Kit Purchase (Rent Cost)
- What payment methods does Starlink accept?
- Payment Issues
- Billing Issues
- Electronic Invoice (E-Invoice)
- Payment History
- Change Payment Method
- Which Factura will I receive? / Can I receive a Factura A?
- Orders
- Service Plans
- Setup & Install
- Specifications & Configuration
- Troubleshooting
- Help Center Home
- Account
- Billing
- Credits & Promotions
- What is the regulatory fee in Mexico?
- Mobile Money - Payment Method
- Additional FAQs
- Quebec Subsidy Program
- Phishing or suspicious emails or texts claiming to be from Starlink
- I live in an unincorporated area, how do I ensure my sales tax is correct?
- Additional Information - Billing & Payments
- Tax Exemption
- Refunds
- How Billing Works
- Service Activation Charge (Including Pause & Reactivation)
- Why did I receive a "Payment Scheduled" email?
- How does billing work for enterprise?
- How does the monthly service billing cycle work?
- Starlink Kit Deposit Charge
- When will I receive my bill on the billing day of the month?
- Monthly Overage Data Charges (Opt-In/Out)
- Can I prepay for service?
- Additional Starlink Kit Purchase - Service Charge
- Starlink Kit Purchase (Rent Cost)
- What payment methods does Starlink accept?
- Payment Issues
- Billing Issues
- Electronic Invoice (E-Invoice)
- Payment History
- Change Payment Method
- Which Factura will I receive? / Can I receive a Factura A?
- Orders
- Service Plans
- Setup & Install
- Specifications & Configuration
- Troubleshooting
Why did I receive a "Payment Scheduled" email?
Your monthly service bill has generated in your Starlink account. Starlink sends a "Payment Scheduled" email the day your monthly service payment is automatically withdrawn from your account to pay for the following 30 days of service. Ensure your account payment method is up-to-date before your scheduled payment due date.
- For Mobile Money payments, you will need to log into your account every month on the Payment Due Date to complete your payment.
- You can preview your monthly invoice in your Starlink Account for the next monthly service invoice from your account at any time.
Follow the below steps to preview your invoice:
Website:
- Login to your Starlink Account
- Click "Billing"
- Then click "Statements"
Starlink App:
- Login to your Starlink Account
- Click "Billing"
- Then click "Manage Payment Method"
- Scroll down to "Statements" and click "Preview Next Invoice"
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