Priority plans are elevated offerings designed for businesses and high-demand users. There are two Priority plans – Local Priority and Global Priority. Both plans include:
Priority plans give you the flexibility to match your data needs. You choose from one of our preset plans and adjust it to your needs by adding blocks of data in increments of 50GB or 500GB (how to manage your data on Priority plans).
Detailed descriptions for each plan below:
Will the prices of the new plans vary globally?
Yes, Local Priority plans will vary by country. Global Priority plans will have a consistent price globally.
Will my current plan be grand-fathered in?
No, all Priority and Mobile Priority plans were transitioned to the new structure using the same data level, starting April 2025 (existing Starlink customers on these plans received an email with information related to the transition). For example, existing 1TB plans were transitioned to the new structure with 1TB of data. Customers can optimize the amount of data on their service lines after the transition if needed.
How do I change service plans?
Starlink.com:
Starlink App:
For more information on how to change service plans, please visit this FAQ.
Can I buy Roam Unlimited instead of Local and Global Priority plans?
No, Business and Enterprise customers are limited to Priority service plans. Residential and Roam service products are designed for consumers.
I have a Business/Enterprise account with the Priority plans, but want to switch to a Residential/Roam service plan. What should I do?
Changing to a Residential/Roam service plan will require you to complete a transfer of service to a Residential account. In order to complete a transfer of service, please follow the steps listed in this FAQ. Note, transfers are not allowed until 120 days after purchase or 90 days after activation—whichever comes first.)
Can I set up a service line with just the terminal access fee if I don't expect much data usage?
No, every service line must have recurring data included with the service line.
Do service lines default to opted-in for additional Priority data when recurring Priority data is exhausted?
No, the default setting is to be opted-out (except for Enterprise customers).
Will I get notified of how much data I have consumed for the billing period?
Yes, as long as you are opted-in for Data Usage notifications. If you are opted-in for Data Usage notifications, Starlink will send email and push notifications when you have consumed 80% and 100% of your allotted monthly priority data.
How does opting-in to additional Priority Data work?
You can opt-in for automatic top-ups. For example, if you have 500GB of recurring data and you are opted-in for additional Priority data, when you exceed 500GB a 50GB block will automatically be added to your service line.
You can also purchase individual top-up blocks in increments of 50GB. If you have 500GB of recurring data and exhaust your data, you can then buy an additional 50GB block of Priority Data to use for the remainder of your billing period.
Do the automatic top-up blocks recur each month?
No, the 50GB top-up blocks that are automatically added when your Priority data is exhausted do not recur. Only monthly recurring blocks are recurring.
Do top-up blocks roll-over?
No.
Can I opt-out of additional Priority data?
Yes, If you opt-out of additional Priority data, the service will be limited to 1Mbps download and 0.5Mbps upload after your recurring Priority data is consumed. You can choose to opt-in or opt-out at any time.
Can multiple terminals be on the same service line?
Service Lines with the Local Priority Service Plan will only be allowed 1 Starlink terminal. Service Lines with the Global Priority Service Plan will be allowed up to 2 Starlink terminals on the same service line if they are on the same vessel, vehicle, or building. Only one terminal access charge will be needed for Service Lines with 2 Starlink terminals. Limits may apply.
Will Local Priority plans be able to operate in territorial waters?
No, a Global Priority plan will be required to operate in territorial waters.
If I use the APIs, when will I have details on API changes?
Starlink is working to have a summary of API changes on the API Readme at least 30 days prior to changes taking place.
Can I pause the priority service plans?
Yes, the option to pause service is available to the Roam, Local Priority and Global Priority service plans. When pausing a service plan, the Starlink will remain active until the next billing date and can be reactivated at any time. Please note that any data blocks purchased before pausing service will not roll over when the service plan is reactivated. Once paused and past the end of your billing day of month, customers can reactivate on any pre-selected set of data.
To read more about pausing service, click here.
Can't find what you're looking for? Contact Support.