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How do I change my service plan?


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Note - pricing will vary by market based on currency, taxes, and other local market conditions, see here for more. This feature may not be available for all account types. If you are unable to use the "Change Service Plan Option", please reach out to customer support.


Customers in the United States & Canada that received a "Regional Savings" will not be permitted to change their service plan for 6 months after the date the order is placed, unless they contact support and agree to pay the regional savings.

For Residential and Business customers, once your Starlink ships, you can change your service plan on your account:

Website:

  1. Log into your account on Starlink.com
  2. Under "Your Starlinks" select "Manage" next to the Starlink you would like to update the service plan for.
  3. Select the 'pencil icon' near "Service Plan/Subscription" to edit your subscription.
  4. Select the desired service plan. By switching service plans, you are accepting the terms and conditions of the new service plan.

Starlink App:

  1. Make sure you are logged into your account on the Starlink App
  2. Select the 'Person" icon
  3. Select the desired Starlink service from the horizontal list
  4. Select "Manage Subscription"
  5. Select "Change Service Plan"
  6. Select the desired service plan. By switching service plans, you are accepting the terms and conditions of the new service plan.

Change to higher cost plan: The change will be effective immediately. You will be charged a pro-rated cost dependent on the plan monthly cost difference and time remaining on your current billing cycle.

Change to a lower cost plan: Your current service plan will remain the same, and your new service plan will take effect at the start of your next billing cycle. You will be charged the new monthly service cost at the start of your next billing cycle.

Change to a same cost plan: The change will be effective immediately. As there is no cost difference, the change will be at no cost to you.

Limitations:

  • The Starlink Residential service plans are designed for Personal, Family, or Household-use at a fixed, land-based location. If you need to create a Residential account, please visit starlink.com/residential.
  • The option to change to a Fixed (Standard, Priority) plan will only appear if there is available capacity. If capacity is not available, you will not see this option.
  • Customers that are financing their Starlink Kit must pay off the remaining balance of their kit & the Regional Savings before being able to change service plans.

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