Why was I automatically charged for service?

When you buy Starlink from starlink.com, you are charged for the Starlink kit, but not your first month's service.

Your first bill will occur either on activation or 30 days after your Starlink ships, whichever comes first.

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When will I receive my referral credit?

Referral credits are automatically applied 30-days after the referee activates their account. The credit will be automatically used to deduct from your next invoice.

Please note, in order to receive a referral credit, the referral link must have been used. We are unable to issue referral credits in cases where the referral link was not used.

For more information on referrals, see here.

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Can I receive a refund if the current price of a Starlink kit is less than when I purchased mine?

If you ordered within the past 30 days, please reach out to Starlink Customer Support by submitting a support ticket for further assistance.

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I wasn't using service. Can I have a refund?

We are unable to issue refunds or credits for unused service. Your Starlink subscription service is a month to month service which is not contingent on usage.

Much like other monthly subscriptions or a cell phone carrier, services are still being provided regardless of the amount data used as we're maintaining your dish's spot within our network.

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Can I make a partial payment for my bill?

We understand that flexibility in payments can be helpful, but unfortunately, our system requires that the full balance be paid in a single transaction. At this time, we are unable to:

• Offer payment plans
• Split payments between multiple payment methods
• Pay off past balances separately
• Adjust or delay billing due dates

We apologize for any inconvenience this may cause and appreciate your understanding.

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Can I make a late payment for my bill?

Starlink is unable to accommodate requests to defer or adjust payment dates. Note that you can make a payment at any time by navigating to the Billing tab and selecting the 'Make a Payment' button.

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When will I be charged if I switch my service plan?

If you are upgrading to a more expensive service plan, you will be charged at the time you upgrade. The charge be the pro-rated amount of the new service plan for the remainder of your current monthly service period.

If you are downgrading to a less expensive plan, the downgrade will take affect at the end of your current monthly service period. You will then be charged for the new service plan on the subsequent month's bill.

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How do I update my billing address?

You can update your billing address by updating your automatic payment method.

Go to Account -> Billing -> Then click on the pencil next to Automatic Payment Method.

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How much is my monthly subscription?

Your monthly subscription price varies depending on your service plan. You can view previous months' charges in the billing tab of your Starlink account. For specific details you can download invoices for review. You can preview your upcoming bill by clicking "Preview Next Invoice". The invoice preview will update each day of the month and will reflect all charges due as of that day, including any applicable overage data usage from your current cycle or recent changes to your service plan.

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How can I change my tax ID from my personal tax number to my business tax number?

Residential/Standard accounts are for personal use only and not for commercial/business uses. We are unable to add business tax information to a residential account.

If you would like to use your business/legal entity you must create a new business account to obtain the desired plan and billing options.

For more information on creating a business account and/or transfering your device to your new account please see the information below:

• How do I upgrade to Starlink Business?
• How do I transfer ownership of my Starlink hardware?

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I used a referral code. Why was I still charged when I activated?

Referral credits are automatically applied 30-days after the referee activates their account. This means they will be applied to the referee's second month rather than their first.

For more information on the referrals, see here.

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How do I verify if I made a payment?

You can view recent payments and their status (completed or failed) in the billing tab of your Starlink account. You can also download your recent statements (invoices) to verify if there is still outstanding balance.

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I wasn't using Starlink. Why was I charged?

Your Starlink subscription service is a month to month service which is not contingent on usage.

Much like other monthly subscriptions or a cell phone carrier, services are still being provided regardless of the amount data used as we're maintaining your dish's spot within our network.

To prevent future charges from occuring, please make sure to cancel or pause your Starlink service before your the start of your next biling cycle.

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I have not setup my Starlink yet. Why was I charged?

Per the Starlink Terms of Use your subscription will begin either on the date of activation or 30 days after the Starlink ships, whichever happens first.

To prevent future charges from occuring, please make sure to cancel or pause your Starlink service before your the start of your next biling cycle.

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I am on the Roam 50GB service plan. Why was my service shut off?

If you are using the Roam 50GB plan, you will need to opt-in to additional data in order to continue to receive service after using 50GB during your billing period.

For more information, please see How do I opt-in to additional data.

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How do I see my current account balance?

To see how your current account balance, or the current balance due, please go to the billing tab in your Starlink account. If you are using the app, you will need to click "Manage billing" to do so.

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I encountered an issuing while ordering. How do I know if my order was placed?

If your order was successfully placed you will receive an order confirmation email. You can also view all of your hardware, mounts, or accessory orders by following the steps below:

Website:

1. Login to your account
2. Select the "Home" tab
3. Under "Your Orders", you will be able to see your orders.

Starlink App:

1. Login to the Starlink App
2. Select the "Person" icon
3. Select the "Orders" page

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How do I pay off outstanding balances or past due invoices?

1. Log into Your Account
2. Navigate to the Billing Tab
3. If you are using the app, click "Manage payment method"
4. Click "Make a Payment"

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I just paid off my due bills. Why does my account still say it is restricted?

If you just paid off your past due balance but your account is still restricted, please allow up to 1 hour for your payment to process. We appreciate your patience.

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I have a zero balance. Why does my account still say it is restricted?

If you just paid off your past due balance but your account is still restricted, please allow up to 1 hour for your payment to process. We appreciate your patience.

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Where can I view receipts for recent payments?

Receipts or "invoices" can be viewed in the Invoice table in the billing tab of your Starlink account.

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Why have I not yet received my e-invoice?

If you have submitted your Tax information correctly for e-invoice generation, your e-invoice will be sent accordingly. Please note, we experience high demand during the first two weeks of each month so there may be a 3-4 day delay until you receive your e-invoice.

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What is the price for additional data on the 10GB Backup Plan?

For the 10GB Backup Plan, additional data is charged by the GB and varies by region. Please see this list for the price per GB in your area.

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Why was I billed for my first month? I thought it was supposed to be free?

The 30-day trial mentioned on the Starlink website does not indicate the first month of service being free, as it is not a 30-day free trial but just a trial of the Starlink hardware.

Instead, it refers to how, if you are unhappy with the service or product within the first 30 days of using the service after billing has begun, you can return the hardware for a full refund.