Note: If you are on a Starlink Roam plan, your speeds may be slower than other plans, especially during peak hours or in congested areas. This is because Roam plans are deprioritized compared to other plans, which can lead to reduced speeds when the network is busy.

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Could a VPN be slowing down my connection?

Yes. If you have a VPN enabled, try turning it off and running a speed test again. If you don’t want to disable the VPN, use another device that has the updated Starlink app and no VPN installed.

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Is the slow speed affecting all my devices or just one?

• If all devices are slow → Continue troubleshooting (see questions below).
• If only one device is slow → Check connection type:

Wi-Fi:

• The 2.4 GHz band works at longer range but is slower.
• The 5 GHz band is faster but works best close to the router.
• If needed, try splitting your network into separate 2.4 GHz and 5 GHz bands:
  1. Open the Starlink app and sign in with your account.
  2. Go to Settings.
  3. Under “Router” → “Networks”, select your Starlink Wi-Fi (this is the custom name you chose during setup).
  4. Turn on “Split 2.4 / 5 GHz networks.”
  5. Enter a new network name for one of the bands (e.g., add “-2.4” or “-5” at the end so you can tell them apart).
  6. Tap Save.
  7. Reboot your router so the changes take effect.

Ethernet:

• Please check the type of ethernet cable you're using to connect to your Starlink router. If it's below cat5e (to verify this, look for printed markings on the cable), it may limit your speeds. We recommend using a cat5e cable or higher to achieve the recommended compatibility that your Starlink router supports.

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Could my Starlink router or third-party router be the cause?

• Using a Starlink router:

  • Run speed tests while connected to the 5 GHz band and close to the router.
  • Use the Advanced Speed Test in the Starlink app for:
    • Router → Internet
    • Device → Router
    • Device → Internet

• Using third-party router:

  • Connect a computer via ethernet directly to the Starlink power supply or bypass your own router to get accurate results.

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Can third-party equipment slow me down?

Yes. If you use third-party routers, mesh nodes, or switches, try removing them and testing speeds with only Starlink-provided equipment. If speeds improve, the third-party gear may be the cause. Our troubleshooting for non-Starlink equipment is limited.

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Are my speeds within the expected range for my area?

We compare your results with our Starlink availability map.

• If your speeds are within about ±10 Mbps of what’s listed for your area, they are considered normal.
• If not, continue with troubleshooting guide.

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Could congestion be the issue?

Yes — during peak network times, speeds may temporarily decrease. This slowdown can occur when many users are online simultaneously. Starlink dynamically manages network traffic to optimize performance for all customers, but you may still notice reduced speeds during these periods. If you receive a message stating, “Your Starlink has experienced some interruptions in the last 15 minutes,” it is very likely that you are being affected by peak network usage. We are continually improving the network and appreciate your patience. If you continue to experience issues, please submit a support ticket.

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What if I’ve tried everything and speeds are still slow?

If none of the above steps improve your speeds, please submit a support ticket through the Starlink app so our support team can investigate further.

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If you are a residential US or Canada customer and you're unable to get online or are suddenly offline, you can call 1-866-606-5103 in the US or 1-888-864-1321 in Canada for phone support. This service is currently in a trial phase and is only for Starlink customers in the U.S. and Canada who are dealing with connection issues. For other concerns, please submit a Starlink ticket. The phone line is open Monday to Friday, 6:00 AM to 6:00 PM Central Time.