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- Help Center Home
- Account
- Billing
- Credits & Promotions
- I live in an unincorporated area, how do I ensure my sales tax is correct?
- Phishing or suspicious emails or texts claiming to be from Starlink
- Additional FAQs
- Quebec Subsidy Program
- Mobile Money - Payment Method
- What is the regulatory fee in Mexico?
- Additional Information - Billing & Payments
- Tax Exemption
- Refunds
- How Billing Works
- Payment Issues
- Billing Issues
- Electronic Invoice (E-Invoice)
- Payment History
- Change Payment Method
- Which Factura will I receive? / Can I receive a Factura A?
- Orders
- Service Plans
- Setup & Install
- Specifications & Configuration
- Troubleshooting
Failure during shop check out. What do I do?
- Double check the the payment information entered is correct.
- Confirm with your financial institution the payment method is not actively being blocked.
- Try entering an alternative payment method.
For Mobile Money Starlink shop transaction, click here.
If the provided information did not resolve your issue and the payment continues to fail, please click "Contact Support" to submit a support ticket.
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