Failure during shop check out. What do I do? - Starlink Help Center

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Help Center Home
Account
Billing

Credits & Promotions

Quebec Subsidy Program

I live in an unincorporated area, how do I ensure my sales tax is correct?

Mobile Money - Payment Method

What is the regulatory fee in Mexico?

Additional Information - Billing & Payments

Tax Exemption

Refunds

How Billing Works

Payment Issues

Can I manually transfer funds to Starlink?

Failure during shop check out. What do I do?

Why did I receive a "Payment Failed" email?

Billing Issues

Electronic Invoice (E-Invoice)

Payment History

Change Payment Method

Which Factura will I receive? / Can I receive a Factura A?

Orders
Service Plans
Setup & Install
Specifications & Configuration
Troubleshooting

Failure during shop check out. What do I do?

Double check the the payment information entered is correct.
Confirm with your financial institution the payment method is not actively being blocked.
Try entering an alternative payment method.

For Mobile Money Starlink shop transaction, click here.

If the provided information did not resolve your issue and the payment continues to fail, please click the thumbs down icon to request assistance from Starlink Customer Support.

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