You can view your complete invoice and payment history in the billing tab of you Starlink account. For customers with multiple Starlink accounts, please check all other accounts to attempt to match the charge amount.
When investigating a charge, please make sure to download and review recent invoices in the "Invoices" table. You can download an invoice by clicking the download arrow on the right side of the table.
Invoices contain important information including the date of the invoice, the payment due date, the service period, the amount and quantity of each subscription / item as well as any applicable taxes. Invoices also show the total amount that has been paid, the total amount to which credits have been applied, and the total amount remaining.
If you do not recognize the transaction on any of your accounts, please check if any of the following cases apply before reaching out to Starlink Customer Support to further investigate:
- Check your email inbox for email notifications from Starlink. Starlink sends an email for every transaction made on your account, including no cost warranty hardware replacements:
- Payment failure notice: A failed payment's balance will carry over to the following month's invoice.
- Charge for additional Starlink notice: If you received a no cost Starlink kit replacement, but did not return the damaged hardware, Starlink reserves the right to charge for the cost of the replacement hardware.
- Service Activation/Reactivation/Un-pause: After adding or reactivating a Starlink on your account, you are charged a prorated cost.
- Monthly charge for Starlink that is un-installed or powered off:
- Monthly service fee is not dependent on use. If you have a Starlink Mobile or Global Priority service plan, you have the option to pause service & billing for the months you will not using Starlink internet.
- Data Opt-In/GB (Local Priority or Global Priority):
- Once you elect to opt-in to automatically receive additional data surpassing your service plan's monthly allowance, your monthly invoice will show the quantity of GB used within your billing cycle and the associated cost.
- You must take action to confirm that you are opting-in. We are unable to issue refunds or credits for opt-in data.
- Payment Failure of Local Acquirer:
- If payments fail with your local acquirer, they may be automatically rerouted to an international acquirer. This usually happens due to temporary technical issues with your local acquirer.
- This rerouting might result in additional processing fees on your invoice.
- These incremental charges are determined by your financial institution. We recommend contacting them for clarification and to discuss any potential fees added to your invoice.
If you were able to identify the source of the transaction but your question remains unanswered, please visit the "My monthly service cost has changed or is incorrect." article.
If you are still unable to identify the source of your transaction after checking all your Starlink accounts, please contact Starlink Customer Support and provide any details that could help expedite the investigation.
