When packaging Starlink, we may plug the cable into Starlink or the router at the factory. Your dish uses packaging that may shed during shipping, resulting in dust. We can assure you all Starlinks are shipped brand new, unless specifically stated in a support ticket interaction with Starlink Customer Support, that you have been sent a refurbished dish.

Starlink Kits are tested in our facility before shipping in order to confirm possible cosmetic imperfections will not affect its functionality. We are aware that minor scuffing or dust may appear while in transit. To clean your Starlink, you may use a microfiber cloth and glass cleaner, such as Windex.

Should your Starlink appear to have serious damage which affects your ability to establish a connection to the Network, please see "My Hardware is Damaged".