Never Received Email to Set Up My Account

If you did not receive a confirmation email after placing your initial order or cannot find any emails from Starlink, you may have entered your email address incorrectly at sign up. Try account recovery "by phone" to reset your password. You will be logged into your account, where you can then update any account information like your email address.

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Locked Out / Forgot Password

1. Navigate to https://auth.starlink.com/forgot-password
2. Under Forgot Password, enter the email or phone number that is associated with your account
3. Click on "Request Password Reset"
4. Check spam folder for email and ensure there is enough space in your inbox.
   • If you still do not see the email/text message, try using a different device.
5. If unsuccessful for both email and phone number recovery, contact support another way here.

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Having issues with Two Step Verification? Visit this FAQ here.

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If you're unable to get online, are suddenly offline, or you cannot access your account; you can call 1-866-606-5103 in the US or 1-888-864-1321 in Canada for phone support. This service is currently in a trial phase and is only for Starlink customers in the U.S. and Canada who are dealing with connection issues. For other concerns, please submit a Starlink ticket. The phone line is open Monday to Friday, 6:00 AM to 4:00 PM Central Time.

Note: You must have your account number in order to receive phone support.