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- Help Center Home
- Account
- Billing
- Credits & Promotions
- Mobile Money - Payment Method
- What is the regulatory fee in Mexico?
- Quebec Subsidy Program
- I live in an unincorporated area, how do I ensure my sales tax is correct?
- Additional Information - Billing & Payments
- Tax Exemption
- Refunds
- How Billing Works
- Payment Issues
- Billing Issues
- Electronic Invoice (E-Invoice)
- Payment History
- Change Payment Method
- Which Factura will I receive? / Can I receive a Factura A?
- Orders
- Service Plans
- Setup & Install
- Specifications & Configuration
- Troubleshooting
Error when changing payment method. What do I do?
- Double check the the payment information entered is correct.
- Confirm with your financial institution the payment method is not actively being blocked.
- Try entering an alternative payment method.
If the provided information did not resolve your issue and the payment continues to fail, please click the "contact support" or thumbs down icon to submit a support ticket.
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