If you do not have the Starlink hardware to change/upgrade to yet

You can change or upgrade your Starlink hardware by following these steps below to order new hardware in the Shop, activate it on a new service line, and deactivate your previous service line:

On starlink.com Website:

1. Log into your account on starlink.com
2. Navigate to the "Shop" tab
3. Select "Order Another Starlink"
4. Select how you would like to use Starlink
5. Select your desired Hardware, Service Plan, and Accessories
6. Check out & place your order
7. Navigate to "Your Subscription" on the Account Home Page
8. Select "Manage" button under "Service Plan"
9. Select "Cancel Service"

If you have the Starlink hardware to change/upgrade to already

Please start a chat with our Starlink AI Assistant and explain your situation ("you have new Starlink hardware and would like to replace your existing Starlink hardware") so the Starlink AI Assistant will suggest a support ticket. This support ticket will connect you with a customer support agent that can further assist.