My refund was processed to an inactive card. What do I do? - Starlink Help Center

.mui-xs3fld{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;text-align:center;}JavaScript must be enabled on your browser, otherwise content or functionality of starlink.com may be limited or unavailable.

Careers Satellite Operators Authorized Resellers Privacy & Legal Privacy Preferences

Starlink © 2025

Starlink is a division of SpaceX. Visit us at spacex.com

My refund was processed to an inactive card. What do I do? - Starlink Help Center

Help Center Home

Help Center Home

Account
Billing

Credits & Promotions

I live in an unincorporated area, how do I ensure my sales tax is correct?

Mobile Money - Payment Method

Quebec Subsidy Program

What is the regulatory fee in Mexico?

Phishing or suspicious emails or texts claiming to be from Starlink

Additional FAQs

Additional Information - Billing & Payments

Tax Exemption

Refunds

My bank account has been cancelled/closed. How can I receive my refund?

My refund was processed to an inactive card. What do I do?

When will I receive my refund?

How Billing Works

Payment Issues

Billing Issues

Electronic Invoice (E-Invoice)

Payment History

Change Payment Method

Which Factura will I receive? / Can I receive a Factura A?

Orders
Service Plans
Setup & Install
Specifications & Configuration
Troubleshooting

Help Center Home
Account
Billing

Credits & Promotions

I live in an unincorporated area, how do I ensure my sales tax is correct?

Mobile Money - Payment Method

Quebec Subsidy Program

What is the regulatory fee in Mexico?

Phishing or suspicious emails or texts claiming to be from Starlink

Additional FAQs

Additional Information - Billing & Payments

Tax Exemption

Refunds

My bank account has been cancelled/closed. How can I receive my refund?

My refund was processed to an inactive card. What do I do?

When will I receive my refund?

How Billing Works

Payment Issues

Billing Issues

Electronic Invoice (E-Invoice)

Payment History

Change Payment Method

Which Factura will I receive? / Can I receive a Factura A?

Orders
Service Plans
Setup & Install
Specifications & Configuration
Troubleshooting

My refund was processed to an inactive card. What do I do?

Depending on your bank, if the account that the card was attached to is still active, the refund will still be successful. This also applies if the card has been reported lost or stolen. If it has been 15 business days and you have not recieved your refund, please reach out to Support for further assistance.

Related Topics:

My bank account has been cancelled/closed. How can I receive my refund?

Can't find what you're looking for? Contact Support.

Search support articles

Search support articles