Never Received Email to Set Up My Account

If you did not receive a confirmation email after placing your initial order or cannot find any emails from Starlink, you may have entered your email address incorrectly at sign up. Try account recovery "by phone" to reset your password. You will be logged into your account, where you can then update any account information like your email address.

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Locked Out / Forgot Password

1. Navigate to https://www.starlink.com/auth/forgot-password
2. Under Forgot Password, enter the email or phone number that is associated with your account
3. Click on "Request Password Reset"
4. Check spam folder for email and ensure there is enough space in your inbox.
   • If you still do not see the email/text message, try using a different device.
5. If unsuccessful for both email and phone number recovery, contact support another way here.

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Having issues with Two Step Verification? Visit this FAQ here.

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We apologize for the inconvenience, but our phone system is temporarily down. Please open a ticket through the app or website.