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How does pause service work?


The option to pause service is available only to Mobile (Regional/Global) and Mobile Priority service plans. Other service plans have the option to cancel service, and in most areas can be reactivated later.

Website:

  1. Log into your account on starlink.com

  2. Under "Your Starlinks", click "Manage"

  3. Click "Pause Service". If the option to pause does not appear, then your service plan does not support it. However, in most cases cancel and reactivate serves as a pause (subject to service availability upon reactivation).

If you pause your service before the end of your current billing period, you will still receive service for the remainder of your billing period. When you un-pause your service, the monthly subscription fee will be charged immediately, on a pro-rated basis dependent on the plan monthly cost and time remaining on your pre-determined account billing cycle.

(Note for the first invoice): You can pause service prior to activation in order to not be billed for the first invoice. You can pause service through your Account page (via starlink.com) once your Starlink has shipped. Subsequently, the first bill will generate when you un-pause/reactivate your service. For more information on when activation occurs, visit this FAQ.

To cancel an upcoming pause, and continue service without interruption:

  1. Log into your account on starlink.com
  2. Under "Your Starlinks", click "Manage"
  3. Click "Resume Service"

Related questions:

How does billing work?

How do I reactivate service?


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