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  • When can I expect my order to ship?
  • Why is my tracking information not updating?
  • Once shipped, how long will it take for my order to be delivered?
  • Why did my expected ship date change?
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When can I expect my order to ship?

Your order will ship within the estimated shipping timeline provided on your order details page found on your Account page, or from the Starlink App. We will notify you if the estimated shipping timeline changes.

Your order details show you the status of your order. Statuses listed in chronological order:

  1. Pending - with the estimated delivery date
  2. Preparing Shipment - with the estimated delivery date
  3. Shipped - with the tracking number link (FedEx/DHL)

Once your order has been shipped, please contact the carrier shown on your tracking information for updates on your order. If you’ve received a notice that your billing cycle will begin soon and your Starlink Kit has been in transit for the past 30 days, rest assured that your 30-day trial period will be extended by an additional 30 days, and a one-month service credit will be applied to your account.

Note: Certain countries (e.g. Brazil, Philippines) may experience longer delivery timelines.

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