Correct Use Policy - Costa Rica

Starlink’s Correct Use Policy describes how we manage our network traffic and assign customer data based on the Service Plan.

REASONABLE NETWORK MANAGEMENT

Balancing Supply and Demand. Starlink is a finite resource that will continue to grow as we launch additional satellites. To serve the greatest number of people with high speed internet, we must manage the network to balance Starlink supply with user demand, which is impacted by such factors as service location and usage time.
Traffic Neutrality. We treat internet traffic equally, without discrimination based on content, sender, application or service. Network management practices are deployed based on technical requirements for specific categories of traffic. These practices are applied in an “application-agnostic” manner, meaning that the treatment of traffic is independent of the content data.
Network Integrity. We reserve the right to take additional network management measures as necessary to (1) comply with applicable laws, (2) preserve the integrity and security of the network, including but not limited to, analyzing traffic patterns to optimize Services and prevent the distribution of viruses or other malicious code, and (3) prevent or mitigate network congestion on the Services, including reducing speeds for some or all users.
Distributing Data Based on Service Plan. We seek to distribute data among our users in a correct and equitable manner by (1) implementing network management policies when the demand for network resources actually exceeds supply, and (2) allowing users to choose among Service Plans at various price points depending on how much prioritized Service is right for their needs.

FIXED SERVICES

Residential Service Plan. The Residential Service Plan assigns an unlimited amount of “Residential” data each month to customers. The Residential Service Plan is designed for personal, family, or household use. See the Starlink Specifications for details on the expected performance per Service Plan. Starlink seeks to distribute Residential data among our users in a correct and equitable manner. If bandwidth patterns consistently exceed what is allocated to a typical residential user, Starlink may take network management measures, such as temporarily reducing a customer’s speeds, to prevent or mitigate congestion of the Services. Bandwidth intensive applications, such as streaming videos, gaming, or downloading large files are most likely to be impacted by such actions. Residential Service Plan customers with high bandwidth needs should consider upgrading to a Priority Service Plan. See the Terms of Service and the FAQs for more details.

RESIDENTIAL SERVICE PLAN

Data Amount & Type Unlimited, Residential Data

Price for Additional Priority Data Unavailable, Must Upgrade to Priority Plans


Data Amount & Type	Unlimited, Residential Data
Price for Additional Priority Data	Unavailable, Must Upgrade to Priority Plans

Priority Service Plans. The Priority Service Plans assign a set amount of “Priority” data to customers each month. Priority Service Plans are designed for high demand users, such as those with business, government or institutional needs. Priority data is given network precedence over Standard and Mobile data, meaning users will experience faster and more consistent download and upload speeds. See Starlink Specifications for details on the expected performance per Service Plan. Customers who exhaust and have not purchased additional Priority data will be allocated an unlimited amount of Standard data for the remainder of the month. Customers with Standard data will experience slower speeds and reduced performance compared to customers with Priority data and bandwidth intensive applications, such as hosting video conferencing, large file downloads, or supporting a high volume of users simultaneously, are most likely to be impacted. See the Terms of Service and the FAQs for more details.

PRIORITY SERVICE PLANS


Data Amount & Type	40GB, Priority Data	1TB, Priority Data	2TB, Priority Data	6TB, Priority Data
Data Type & Amount After Service Plan Cap	Unlimited, Standard Data	Unlimited, Standard Data	Unlimited, Standard Data	Unlimited, Standard Data
Price for Additional Priority Data (prices are tax exclusive)	42,700.00 CRC	87,800.00 CRC	176,00.00 CRC	527,000.00 CRC

*Click here for pricing information in other countries.

ROAM SERVICES

Roam Unlimited Service Plan. The Roam Unlimited Service Plan assigns an unlimited amount of “Roam” data each month to customers. Roam data is designed for low demand, land-based use, such as travel, camping or nomadic living. Roam Unlimited Services can be used in-motion (up to 100 MPH or 160 KPH). Roam data that is assigned to Roam users is typically deprioritized as compared to other Starlink Service Plans, resulting in degraded Service and slower speeds in congested areas and during peak hours. Stated speeds and uninterrupted use of the Service are not guaranteed and are highly dependent on geographical areas. Roam data is only available in coastal waters (up to 12 nautical miles off the coast) and not available on the open ocean. See Starlink Specifications for details on the expected performance per Service Plan. Bandwidth intensive applications, such as streaming video and gaming are most likely to be impacted. Roam users with high bandwidth, ocean or active coverage access needs should consider upgrading their Service Plan. See the Terms of Service and the FAQs for more details. The Roam Unlimited Service Plan is not permitted for business or enterprise uses. If bandwidth patterns consistently exceed what is allocated to a typical Roam user, Starlink may take network management measures, such as temporarily reducing a customer's speeds, to prevent or mitigate congestion of the Services.

ROAM UNLIMITED SERVICE PLAN

Data Amount & Type Unlimited Roam Data

Price for Mobile Priority Data (prices are tax exclusive) Unavailable. Must Upgrade to Priority Plan


Data Amount & Type	Unlimited Roam Data
Price for Mobile Priority Data (prices are tax exclusive)	Unavailable. Must Upgrade to Priority Plan

TRACKING DATA USE & PURCHASING MORE

Eligible customers can track their monthly data usage and purchase additional Priority data at any time via the Starlink App and on the Starlink Customer Portal by opting into being automatically charged for more Priority data once they hit the limit under their Service Plan. Once a customer opts-in, they will be automatically billed for additional GB used until they opt-out. Excess data usage per month will also be displayed on a customer’s monthly invoice. Additional details on Priority data fees and billing can found in the Starlink FAQs and Terms of Service.

SPEEDS AND PERFORMANCE

See Starlink Specifications for details on Starlink expected performance data per Service Plan. Stated speeds and uninterrupted use of Services are not guaranteed. Actual speeds may be lower during times of high usage. Starlink may temporarily reduce speeds if our network is congested. For the avoidance of doubt, please note that all information published on Starlink's website including any modifications to service speeds, cannot affect or modify the minimum speed contracted and indicated on the cover of the Contract with our customers in Costa Rica. Such speed is the minimum speed that Starlink endeavors to provide throughout the contractual relationship with the customer in Costa Rica.