SpaceX provides two-way satellite-based internet service (“Services”), receivable with a Starlink dish, Wi-Fi router, power supply and mounts ("Starlink Kit” or “Kit”). The Starlink Kit and Services are novel, under development, and subject to change. Starlink performance goals will be amended by SpaceX from time to time based on experience and innovation.
| SERVICE PACKAGE | Service Availability | Latency (ms) | Expected Download (mbps) | Expected Upload (mbps) |
|---|---|---|---|---|
| STANDARD | ≥99% | 25-50 | 20-100 | 5-15 |
| BUSINESS | ≥99% | 25-50 | 40-220 | 8-25 |
| BEST EFFORT / RV | ≥99% | 25-50 | 5-50 | 2-10 |
| CFE INTERNET PARA TODOS COMMUNITY WIFI | ≥99% | 20-40 | 20-150 | 5-20 |
Stated speeds and uninterrupted use of Services are not guaranteed. Users may experience higher latencies in regions that are far from Starlink ground stations, or during periods of high load on their user terminal. Actual speeds will likely be lower than the maximum speeds during times of high usage. Starlink may temporarily reduce speeds if our network is congested.
The expected speeds above are based on Priority Access. Users with Basic Access may experience slower speeds and reduced performance compared to Priority Access. Please see our Fair Use Policy for more information on Priority Access, Basic Access and the impacts to your Service Plan.
At the time of delivery, the Starlink Kit should be able to connect customers to the Services and to remain intact and operable for a minimum of 12 months after delivery if installation instructions are followed and if the Kit is carefully maintained and not subjected to physical damage, extreme weather conditions, or connected to aged or faulty personal devices. Customers must follow installation directions and connect the Starlink dish directly to the mobile network equipment without any additional jumper cables, receptacles, or any other devices aimed at extending the reach of the link between the two components.
Various circumstances may affect the performance of Starlink Kits and Services, including, but not limited to: (a) failure to follow SpaceX instructions; (b) installation environment; (c) angle and/or field of view of the dish; (d) weather; (e) quality of your personal devices; (f) interference by other devices; (g) proximity of other Starlink Kits; (h) quality, condition and positioning of the cables; (i) reliability of power from the grid or problems with customer’s electrical power; (j) improper tower grounding; (k) proximity or location of the customer premise equipment; (l) too many active or parallel network connections (m) fire, flood, wind, lightning, earthquake, or other acts of nature or God; (n) spills of food or liquids on Starlink Kit; (o) misuse, abuse, accident, vandalism, alteration, or neglect; and (p) normal wear and tear or deterioration.
Like other novel technology products, the Starlink Kit will eventually become technologically obsolete. From time to time, customers may need to purchase a newer model for optimal Services. SpaceX may change these Starlink Specifications, the Starlink Kit (including delivered devices via software updates), Services, and Services plans from time to time. Stated speeds and uninterrupted use of Services are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak usage hours.
The Starlink Kit can and may be accessed by SpaceX to perform support actions, request limited diagnostic information, monitor performance, and provide research for improvement purposes.