Services are provided by Starlink Internet Services Limited (5th Floor, Beaux Lane House, Mercer Street Lower, Dublin 2 D02 DH60, registered at Companies Registration Office, No. 677409).
Contact us by submitting a ticket in the Starlink user portal at Starlink.com.
This contract summary provides the main elements of this service offer as required by EU law. It helps to make a comparison between service offers. Complete information about the service is provided in other documents.
Starlink provides two-way satellite-based internet service (“Service”), receivable with a Starlink dish, Wi-Fi router, power supply and mounts (“Starlink Kit” or “Kit”).
| Service Package | Advertised Speeds (Download / Upload mbps) | Minimum Speeds (Download / Upload mbps) | Normally Available Speeds (Download / Upload mbps) | Maximum Speeds (Download / Upload mbps) | Allowable Data |
|---|---|---|---|---|---|
| STARLINK | 50-200/10-20 | 50/10 | 100/10 | 200/20 | No Data Caps |
| STARLINK FOR RVs | 50-200/10-20; 5-100/1-10* | 50/10; 5/1* | 100/10 | 200/20; 100/10* | No Data Caps |
*Expected speeds in congested areas during times of high usage. Users are likely to experience these speeds during times of high usage in “Waitlist” areas shown on the Starlink Availability Map: Starlink.com/map.
Stated speeds and uninterrupted use of Services are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak usage hours. Starlink may temporarily reduce speeds if our network is congested. Starlink reserves the right to engage in reasonable network administration to protect the network in general, including analyzing traffic patterns to optimize services and prevent the distribution of viruses or other malicious code. Starlink reserves the right to immediately restrict, suspend, or terminate Services without notice to protect the network or minimize congestion caused by unauthorized use. These actions could result in slower speeds or otherwise degraded services.
In the event of a significant and regular shortfall of the internet speeds referenced above that is attributable to Starlink, you may be entitled to legal remedies. If you are experiencing an issue, please contact support by submitting a ticket in your user account. We will make every effort to resolve your issue but, if we cannot, you have the option of turning to the regulatory authority or to a court.
Enter your address at Starlink.com to see the price in your location.
The Service is billed monthly, in advance, until terminated. You may stop the recurring payment and cancel the Service at any time. There are no early termination fees. In case of Service termination, you are not entitled to a refund of the Starlink Kit, except within the initial 30-day period and pursuant to the conditions described in the Pre-Order Agreement.
The Starlink website is configured with accessibility features for End-Users with Disabilities.
The quickest way to receive a resolution is to log into your Starlink Account in the Customer Support Portal and submit a Customer Support Request describing your issue and your desired resolution. You may also send an email describing your issue and your desired resolution to starlinkresolutions@spacex.com. If you wish to make a complaint, please include “Consumer Complaint” in the subject of your request. Our complaint handling policy can be found at Starlink.com/legal.
A coverage map is available at starlink.com/map.