If you have a complaint about your Starlink Services or Kits, we want to help you resolve it as soon as possible.
Open a Ticket:
The fastest way to receive a resolution is to log in to your Starlink account on the Customer Support Portal and submit a Customer Support Request that describes your issue and desired resolution. Include "Consumer Complaint" in the subject line of your ticket request.
Please include “Consumer Compliant” and your Starlink Account # in the subject of your ticket if this is a complaint.
If you choose to submit a complaint, we will need a detailed description of your concern and the best way to reach you so that we may investigate and respond.
Our goal is to resolve any problem as quickly as possible. We will do our best to fix the issue straight away; however, if we cannot promptly resolve your complaint, we will investigate further and get back to you with an update as soon as we can.
Once we have fixed your problem, we will close your complaint. We will also close your complaint if we have tried to contact you, but have not been able to reach you for more than 15 days. If we are unable to resolve your complaint, we will send you notice in your account noting your failure to respond, known as a “Deadlock Notice.”
If you are not satisfied with the outcome of your complaint, you can involve the Commission for Complaints for Telecom-television Services (CCTS). CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.