Annex 5. Performance supplied with the basic offer
(Text coordinated with the changes approved with resolutions no. 400/10 / CONS and 151/12 / CONS)
Performance supplied with the basic offer | Notes |
---|---|
Name of the offer | Starlink |
Name of provider | Starlink |
Public IP addresses | Yes, but dynamically assigned and shared via Carrier Grade Nat (CGNAT) |
Private IP addresses | No |
Assigned IP addresses statically | No |
Assigned IP addresses dynamically | Yes, but dynamically assigned and shared via Carrier Grade Nat (CGNAT) |
Possible limitations in connections with unicast IP addresses (also with specific subsets ) | None |
Possible limitations in connections with multicast IP addresses (also with specific subsets ) | Not supported |
Possible limitations in use from the doors | TCP port 25 outbound is blocked ( SMTP) |
Possible service limitations on access to the Internet | Starlink Acceptable Use Policy and our Fair Use Policy |
Availability of QoS mechanisms | None |
Antivirus, firewall | None |
Possible limitations from the service availability | The Starlink Kit and Services are novel, under development, and subject to change. Starlink performance goals will be amended by Starlink from time to time based on experience and innovation. Expected download speeds are 50-250 mbps. Expected upload speeds are 10-20 mbps. Stated speeds and uninterrupted use of Services are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak usage hours. We may temporarily reduce speeds if our network is congested. There are no data caps. Various circumstances may affect the performance of Starlink Kits and Services, including, but not limited to: (a) failure to follow SpaceX instructions; (b) installation environment; (c) angle and/or field of view of the dish; (d) weather; (e) quality of your personal devices; (f) interference by other devices; (g) proximity of other Starlink Kits; (h) quality, condition and positioning of the cables; (i) reliability of power from the grid or problems with customer’s electrical power; (j) improper tower grounding; (k) proximity or location of the customer premise equipment; (l) too many active or parallel network connections (m) fire, flood, wind, lightning, earthquake, or other acts of nature or God; (n) spills of food or liquids on Starlink Kit; (o) misuse, abuse, accident, vandalism, alteration, or neglect; and (p) normal wear and tear or deterioration. |
Support technique | Support available through the Starlink User Portal |
Support numbers and addresses | The quickest way to receive a resolution is to log into your Starlink Account in the Customer Support Portal and submit a Customer Support Request describing your issue and your desired resolution. |
Technologies used to provide the service (eg Dial-up POTS, Dial-up ISDN, ADSL, ADSL2, ADSL2 +, distinguishing between ULL and bitstream, fiber optical , Wireless, wimax , WiFi , satellite) | Satellite |
Possible features minimum of the user network | None |
Eligibility to use VoIP systems provided by others operators | There are no restrictions on the use of VOIP services |
Eligibility to use games interactive online | There are no restrictions on the use of game services |
Eligibility to Receive Video services | There are no restrictions the use of video streaming services |
Costs (such as the activation costs, subscription costs and costs concerning to use the service ) | Enter your service address at www.starlink.com to see the prices in your location |