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Commercial name of the offer Residential

Parameter Value
Network technology used Satellite
Minimum connection speeds Not guaranteed
Maximum latency 100 ms
Maximum packet loss rate 0.2%
Maximum connection speeds Up to 150 Mbps Download, up to 25 Mbps Upload
Normally available speeds 50-150 Mbps Download, 5-25 Mbps Upload
Advertised speeds Up to 150 Mbps Download, up to 25 Mbps Upload
IPv4 address type CGNAT
IPv6 address details IPv6 available
Quality of Service (QoS) mechanisms See the Fair Use Policy at www.starlink.com/legal
Service limitations See the Fair Use Policy at www.starlink.com/legal
Information on the use of third-party modems Third-party modems are supported. Information here.
Antivirus and firewall services Starlink does not provide antivirus or firewall services.
Technical support Technical support is available in your Starlink account. Accessible via www.starlink.com or the Starlink mobile app.
Consumer remedies Starlink does not guarantee that you will receive a specific speed or that the use of the service will be uninterrupted.
Verify service quality The user can verify the quality of Internet access services through the Ne.Me.Sys. App available at https://misurainternet.it.

Commercial name of the Residential Lite

Parameter Value
Network technology used Satellite
Minimum connection speed Not guaranteed
Maximum latency 100 ms
Maximum packet loss rate 0.2%
Maximum connection speed Up to 100 Mbps Download, up to 25 Mbps Upload
Normally available speeds 30-100 Mbps Download, 5-25 Mbps Upload
Advertised speeds Up to 150 Mbps Download, up to 25 Mbps Upload
Type of IPv4 address CGNAT
IPv6 address details IPv6 available
Quality of Service (QoS) mechanisms See the Fair Use Policy at www.starlink.com/legal
Service limitations See the Fair Use Policy at www.starlink.com/legal
Third-party modem usage information Third-party modems are supported. Information here.
Antivirus and firewall services Starlink does not provide antivirus or firewall services.
Technical support Technical support is available in your Starlink account. Accessible via www.starlink.com or the Starlink mobile app.
Consumer remedies Starlink does not guarantee that you will receive a specific speed or that the use of the service will be uninterrupted.
Verify service quality The user can verify the quality of Internet access services through the Ne.Me.Sys. App available at https://misurainternet.it.

Commercial name of offer Roaming (10GB, 50GB, Unlimited)

Parameter Value
Network technology used Satellite
Minimum connection speed Not guaranteed
Maximum latency 100 ms
Maximum packet loss rate 0.2%
Maximum connection speed Up to 100 Mbps Download, up to 25 Mbps Upload
Normally available speeds 30-100 Mbps Download, 5-25 Mbps Upload
Advertised speeds Up to 150 Mbps Download, up to 25 Mbps Upload
Type of IPv4 address CGNAT
IPv6 address details IPv6 available
Quality of Service (QoS) mechanisms See the Fair Use Policy at www.starlink.com/legal
Service limitations See the Fair Use Policy at www.starlink.com/legal
Third-party modem usage information Third-party modems are supported. Information here.
Antivirus and firewall services Starlink does not provide antivirus or firewall services.
Technical support Technical support is available in your Starlink account. Accessible via www.starlink.com or the Starlink mobile app.
Consumer remedies Starlink does not guarantee that you will receive a specific speed or that the use of the service will be uninterrupted.
Verify service quality The user can verify the quality of Internet access services through the Ne.Me.Sys. App available at https://misurainternet.it.

Commercial name of the offer Local Priority (50GB, 500GB, 1TB, 2TB)

Parameter Value
Network technology used Satellite
Minimum connection speed Not guaranteed
Maximum latency 100 ms
Maximum packet loss rate 0.2%
Maximum connection speeds Up to 220 Mbps Download, up to 30 Mbps Upload
Normally available speeds 50-220 Mbps Download, 10-30 Mbps Upload
Advertised speeds Up to 220 Mbps Download, up to 30 Mbps Upload
IPv4 address type CGNAT, public IP optional
IPv6 address details IPv6 available
Quality of Service (QoS) mechanisms See the Fair Use Policy at www.starlink.com/legal.
Service limitations See the Fair Use Policy at www.starlink.com/legal.
Information on the use of third-party modems Third-party modems are supported. Information here.
Antivirus and firewall services Starlink does not provide antivirus or firewall services.
Technical support Technical support is available in your Starlink account. Accessible via www.starlink.com or the Starlink mobile app.
Consumer remedies Starlink does not guarantee that you will receive a specific speed or that the use of the service will be uninterrupted.
Verify service quality The user can verify the quality of Internet access services through the Ne.Me.Sys. App available at https://misurainternet.it.

Commercial name of the offer Global Priority (50GB, 500GB, 1TB, 2TB)

Parameter Value
Network technology used Satellite
Minimum connection speed Not guaranteed
Maximum latency 100 ms
Maximum packet loss rate 0.2%
Maximum connection speeds Up to 220 Mbps Download, up to 30 Mbps Upload
Normally available speeds 50-220 Mbps Download, 10-30 Mbps Upload
Advertised speeds Up to 220 Mbps Download, up to 30 Mbps Upload
IPv4 address type CGNAT, optional public IP
IPv6 address details IPv6 available
Quality of Service (QoS) mechanisms See the Fair Use Policy at www.starlink.com/legal.
Service limitations See the Fair Use Policy at www.starlink.com/legal.
Information on the use of third-party modems Third-party modems are supported. Information here.
Antivirus and firewall services Starlink does not provide antivirus or firewall services.
Technical support Technical support is available in your Starlink account. Accessible via www.starlink.com or the Starlink mobile app.
Remedies for consumers Starlink does not guarantee that you will receive a specific speed or that the use of the service will be uninterrupted.
Verify service quality The user can verify the quality of Internet access services through the Ne.Me.Sys. App available at https://misurainternet.it.
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