Residential and Business customers on specific service plans may have associated policies that prevent them from changing to a different service plan. These policies may be applicable for the duration of the time on these service plans.
The specific service plans include:
Starlink Rental option:
- Residential & Business customers on the Starlink Rental option may not be permitted to change their service plan.
Starlink Financing/Installments option:
- Customers on the Starlink Financing/Installments option in Zimbabwe may not be permitted to change their service plan for the entire duration of the financing term. This restriction does not apply to customers in Latin America.
Government Subsidy Programs:
- Starlink has partnered with different government entities to offer internet connectivity at a discounted rate for eligible households. Customers on these discounted service plans may not be permitted to change their service plan.
Disaster Relief:
- Customers on any Disaster Relief service plan may not be permitted to change their service plan.
12-Month Commitment option:
- Customers on the 12-month Residential plan must reach out to Customer Support in order to change their service plan and will be charged a Change Fee, pro-rated for the month of their service plan change.
Additional limitations:
- Customers whose accounts have been suspended due to billing non-payment may not be able to change their service plan
- Customers in "Sold Out" regions, that do not have other service plans available to them, may not be able to change their service plan. The option to change to a Residental plan will only appear if there is available capacity. If capacity is not available, you will not see this option.
- Customers whose initial service plan has not yet been activated cannot change their service plan.
Related Topics:
