{"content":{"locale":"en-US","title":"Referral Program Terms","body":"These SpaceX Referral Program Terms (the “**Referral Terms**”) govern participation in the Starlink subscriber referral program (the “**Program**”) offered by Space Exploration Technologies Corp. (known as “**SpaceX**” in these Referral Terms). By participating in the Program, including by generating or sharing a unique referral link or by accepting a Reward, you (“**Referrer**”) agree to be bound by these Referral Terms.\n\n1. #### Program Overview and Acceptance.\n      1. **Overview.** The Program allows existing Starlink customers to earn a reward (the “**Reward**”) for successfully referring new Starlink subscribers (“**Referred Subscriber**”) who become Eligible Referrals (as defined below). The specific amount, form, payment structure, conditions on which a Referred Subscriber becomes an Eligible Referral and other commercial details of the Reward are set forth in these Referral Terms and **Schedule A – Reward Structure** below and may differ by country. SpaceX may update Schedule A from time to time without amending the body of these Referral Terms.\n      2. **Participation.** Participation in the Program is voluntary and open only to active Starlink subscribers in good standing. If Referrer fails to maintain an active high-speed Starlink service plan (excludes Standby Mode), SpaceX may cancel all Pending Rewards (defined below). Participation may be limited to consumer account types. Referrers are under no obligation to make referrals. This is not a lottery or sweepstakes.\n      3. **No Exclusivity.** Nothing in these Referral Terms establishes an exclusive relationship between Referrer and SpaceX. Referrer’s participation in other activities is unrestricted.\n\n2. #### Definitions.\n      1. **“Eligible Referral”** means a referred individual who satisfies all of the eligibility criteria set forth in Section 3 of these Referral Terms, including the Minimum Subscription Duration.\n      2. **“Referrer”** means an existing Starlink subscriber who participates in the Program by submitting at least one referral.\n      3. **“Reward”** means the benefit (whether cash payment, service credit, or other form) described in Schedule A earned by making Eligible Referrals. Rewards are promotional incentives and are not wages, salary, commissions, or compensation for services.\n      4. **“Unique Referral Link”** means the personalized hyperlink or code generated for a Referrer through the SpaceX Customer Portal or other authorized channel for the purpose of tracking referrals under the Program.\n      5. **“Referred Subscriber”** means an individual who subscribes to Starlink using the Referrer’s Unique Referral Link. Referred Subscribers must be natural persons.\n      6. **“Pending Referral”** means a Referred Subscriber who is an Eligible Referral in all respects except for completion of the Minimum Subscription Duration. The process of a Pending Referral meeting the Minimum Subscription Duration and becoming an Eligible Referral is referred to in these Referral Terms as “maturing.”\n      7. **“Minimum Subscription Duration”** means the minimum time in which a Referred Subscriber must continuously subscribe to a high-speed Starlink service plan (excludes Standby Mode) as specified in Schedule A. The minimum duration is based on the number of monthly service invoices paid by the Referred Subscriber.\n\n3. #### Eligibility for Referral Rewards.\n      1. **Eligibility Criteria; Final Determination** An Eligible Referral must have the following characterstics. By submitting a referral, Referrer certifies that it has knowledge that the referral meets every eligibility criterion. Submitting referrals who are not eligible is grounds for immediate termination from the Program or suspension of eligibility for cash Rewards.Final determination of whether a referred customer constitutes an Eligible Referral rests exclusively with SpaceX in its sole discretion and such determination is final and binding. If, in its sole discretion, SpaceX determines that a referral is not a bona fide new Starlink customer, generated through fraud or abuse of the Program, or is otherwise ineligible, SpaceX may immediately terminate the Referrer’s participation in the Program or cancel applicable Rewards. Referrer agrees to comply with any SpaceX request for information to investigate compliance with these Referral Terms, including whether a Referred Subscriber is a bona fide Starlink subscriber, within 24 hours or other deadline specified in the request. Referrer acknowledges that failure to provide requested information on this timeline is a violation of these Referral Terms and grounds for immediate termination from the Program.\n            - **a)** The Referred Subscriber is not, and has never been, a Starlink subscriber.\n            - **b)** The Referred Subscriber places an order for a Starlink Kit using the Unique Referral Link provided by the Referrer. No other referral mechanism shall qualify as an Eligible Referral.\n            - **c)** The Referred Subscriber activates a Starlink subscription with a service address in the same country as the Referrer’s service address.\n            - **d)** The Referred Subscriber must purchase a Starlink Kit and subscription directly from www.starlink.com. Signing up through any other channel is not eligible for a Reward, including, but not limited to, retail stores, unauthorized resellers, or a private transfer from a third party.\n            - **e)** The Referred Subscriber completes the Minimum Subscription Duration by continuously subscribing to a high-speed service plan (excludes Standby Mode) for the period specified in Schedule A below.\n            - **f)** The Referred Subscriber is an active user of the Starlink service with genuine intent to remain subscribed to the Starlink service. SpaceX will review Referred Subscriber retention patterns for deviations from the applicable country Starlink subscriber average to identify violations of this condition.\n            - **g)** The Referred Subscriber is not a person experiencing financial hardship, domestic or family violence, or other vulnerability. By submitting an Eligible Referral, Referrer certifies that it has a good faith basis for determining that the referred customer is not a vulnerable person, as defined by local law.\n\n4. #### Calculation and Issuance of Rewards.\n      1. **Reward Structure.** Subject to the eligibility requirements of Section 3 and the other terms of these Referral Terms, a Referrer who successfully refers an Eligible Referral will earn the Reward set forth in Schedule A – Reward Structure. Upon activation, the Referred Subscriber will receive the same Reward, applied on their second monthly subscription invoice. Referred Subscribers may not be permitted to activate on all Starlink service plans. Eligible service plans will be communicated to the Referred Subscriber at the time of sign-up.\n      2. **Currency and Taxes.** Rewards are calculated and issued in local currency, exclusive of taxes. SpaceX is not responsible for any taxes, duties, or other governmental charges arising from or in connection with any Reward. The Referrer is solely responsible for any tax liability associated with receipt of a Reward (including the determination of whether such tax liability exists), for issuing any invoice or tax document required under local law, and for making any necessary filings with the relevant tax authorities.\n      3. **Payment Method.** By default, Rewards will be credited to the Referrer’s Starlink account in the form of service credits. Cash payments may not be available in all countries. If available, and if the Referrer elects to receive cash payments instead of service credits, the Referrer must successfully register and maintain good standing with SpaceX’s selected third-party payment processor (“Payment Processor”), which may vary by jurisdiction and may be changed by SpaceX from time to time. Cash payments may be issued up to 30 days after an Eligible Referral matures.Referrer acknowledges that Payment Processor offers an independent third-party service that is not affiliated with SpaceX. SPACEX SPECIFICALLY DISCLAIMS ALL LIABILITY RELATED TO INTERACTIONS BETWEEN REFERRER AND PAYMENT PROCESSOR.\n    4. **Reissued Awards.** SpaceX may elect, in its sole discretion, to re-issue any Rewards that are delayed or undelivered due to incorrect or incomplete information provided by Referrer to Payment Processor, or issues related to the Referrer’s bank or payment-accepting institution, as a service credit rather than cash payment. It is solely the Referrer’s responsibility to ensure its banking or payments institution can accept payments from Payment Processor. SpaceX is not responsible for any delays associated with Referrer’s bank or payment institution crediting Referrer’s bank/payment account. Any fee, commission, or charge imposed by the Referrer’s bank or equivalent payment-accepting institution is the exclusive responsibility of Referrer and will not be reimbursed or otherwise credited by SpaceX.\n      5. **No Guarantee.** Referrer acknowledges that there is no guarantee that Pending Referrals will complete the Minimum Subscription Duration and become Eligible Referrals. SpaceX reserves the right to withhold, delay, or refuse issuance of any Reward pending verification of eligibility or investigation of potential fraud or abuse.\n\n5. #### Program Modifications, Suspension, and Termination.\n      1. **Right to Modify or Terminate.**\n            1. **Modification for Certain Referrers.** For Referrers located in Europe where the following is required by law, SpaceX may modify these Referral Terms only with Referrer’s consent.\n            2. **Modification for All Other Referrers.** For all other Referrers, SpaceX may terminate, cancel, suspend, or modify the Program or these Referral Terms (including the Reward set forth in Schedule A) at any time in its sole discretion, with 30 days prior notice to Referrer. For Pending Referrals as of the date of this notice, the terms of unmodified Referral Terms shall apply during the notice period. For referrals submitted after the date of this notice, SpaceX may apply the modified Referral Terms to such referrals. Continued participation in the Program following such notice constitutes acceptance of these modified terms.\n            3. **Termination for All Referrers.** SpaceX may terminate the Program, any Referrer’s participation in the Program or Referrer’s eligibility for cash Rewards (except for Rewards associated with Pending Referrals), at any time for its convenience with 30 days prior notice. This right is in addition to other termination rights provided in these Referral Terms.\n            4. **Limitation, Cancellation, or Revocation of Rewards.** SpaceX may limit, change, cancel, delay, or revoke a Reward (including after issuance) or cancel Eligible Referrals or Pending Referrals in the event of fraud or abuse of the Program or violation of these terms.\n            5. **Maintain Good Standing.** Referrer acknowledges that failure to maintain good standing with Payment Processor, including by failing to submit all requested identification or other information, shall result in all Rewards being paid as service credits. If Referrer cancels their Starlink subscription, has their Starlink subscription suspended, or otherwise fails to maintain at least one high-speed service plan Starlink subscription (excludes Standby Mode), all Pending Referrals will be cancelled and Eligible Referrals will be paid on the terms at the time such Eligible Referral matured.\n            6. **Effect of Termination.** If SpaceX terminates the Program or Referrer’s participation in the Program for its convenience, SpaceX shall pay Eligible Referrals and Pending Referrals. Upon such SpaceX termination for fraud or abuse of the Program or violation of these Referral Terms, SpaceX will have no further obligation to issue any Rewards, including for Pending Referrals, unless required by applicable law.\n\n6. #### Referrer Obligations and Restrictions.\n      1. **Costs and Expenses.** The Referrer is solely responsible for all costs and expenses incurred in connection with participation in the Program. SpaceX provides no equipment, training, expense reimbursement, or other materials to Referrer.\n      2. **No Agency or Authority.** The Referrer may not represent itself as an employee, agent, distributor, reseller, partner, broker, intermediary, sales representative, or representative of SpaceX. The Referrer has no authority to bind SpaceX or to make any representations, warranties, or commitments on behalf of SpaceX. The Referrer’s role is limited to sharing a Unique Referral Link. All contracting, quoting, invoicing, and collection occur solely between SpaceX and the referred customer.\n      3. **Nature of Participation; Independent Contractor Status.** The Referrer is and shall remain an independent contractor. Participation is voluntary and occasional. The Referrer decides whether, when, and how to share a Unique Referral Link, and may stop participating at any time without penalty. The Referrer is under no obligation to make referrals. SpaceX does not supervise, direct, schedule, or require referral activity, sets no hours, targets, quotas, rankings, or territory, provides no equipment, accounts, or expenses, and does not restrict the Referrer from carrying on other activities or promoting other providers. The Referrer does not quote, sell, contract, invoice, or collect on SpaceX’s behalf. The Reward is a promotional incentive for a completed Eligible Referral; it is not wages, salary, commission, or compensation for personal services. Nothing in these Referral Terms creates an employment, subordination, agency, partnership, joint venture, or fiduciary relationship. The Referrer is not SpaceX’s employee or agent. SpaceX does not provide employee benefits or workers’ compensation in connection with the Program. The parties acknowledge that characterization of the relationship is determined by applicable law and the facts of participation, and that this Section 6.3 is a description of how the Program is intended to operate.\n      4. **Prohibited Conduct and Consequences of Violation.** In connection with the Program, the Referrer shall not do the following. Any violation of this Section 6 may result in immediate disqualification from the Program, forfeiture of pending or issued Rewards, suspension or termination of the Referrer’s participation in the Program or eligibility for cash Rewards, and any other remedies available to SpaceX at law or in equity.\n            - **a)** Make any false, misleading, or deceptive claims regarding SpaceX, Starlink, the Starlink services, the Starlink Kit, or the Program.\n            - **b)** Use SpaceX or Starlink trade names, trademarks, logos, domain names, or other brand features in any manner without SpaceX’s prior written consent, except as expressly authorized through the SpaceX Customer Portal or official Program materials.\n            - **c)** Engage in unsolicited contact with any prospective subscribers of any kind. The Referrer is solely responsible for obtaining and maintaining a record of consent before sending any commercial electronic message or otherwise contacting prospective Referred Subscribers. Such records must be maintained for five years from each contact and submitted to SpaceX upon request.\n            - **d)** Purchase, create, or use multiple SpaceX accounts, or otherwise attempt to circumvent the eligibility requirements of Section 3, for the purpose of generating Rewards.\n            - **e)** Target vulnerable individuals, as defined by local law, as Eligible Referrals.\n            - **f)** Represent themselves as an employee, agent, or affiliate of SpaceX or Starlink.\n            - **g)** Conduct any transaction on SpaceX’s behalf, including negotiating with a prospective or referred customer, receiving payment from them, entering into an agreement, or making a sale.\n            - **h)** Collect, request, upload, disclose, or otherwise process a prospective customer’s personal data on SpaceX’s behalf. The Referrer may share only the Unique Referral Link and must direct the prospective customer to provide information through SpaceX’s authorized channels.\n            - **i)** Use personal information collected for another purpose unless that use complies with applicable privacy and data-protection law.\n            - **j)** Purhase, place, or otherwise run paid advertising (including search, social, display, native, or similar) that directs traffic, directly or indirectly, to a referral link; or bid, or use in paid media, Starlink, SpaceX, or related brand terms, including misspellings and close variants.\n\n7. #### Compliance.\n      1. **General Compliance.** The Referrer agrees to comply with all laws and regulations applicable to participation in the Program and the performance of activities under these Referral Terms.\n      2. **International Trade Laws.** The Referrer must comply with all applicable export control, economic sanctions, customs/import, anti-money laundering, and anti-corruption laws and regulations (collectively, “International Trade Laws”). The Referrer acknowledges that the Starlink services and Starlink Kit are subject to U.S. and other export control and sanctions laws and agrees not to engage in any activity in connection with the Program that would violate such laws.\n\n8. #### Indemnification.\n            1. Referrer agrees to compensate and hold harmless SpaceX and its affiliates, and their respective officers, directors, employees, and agents, against all claims, liability, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) the Referrer’s participation in the Program or solicitation of referrals; (b) any negligent, reckless, or intentionally wrongful act by the Referrer; (c) any breach by the Referrer of these Referral Terms; or (d) any misrepresentation, fraud or abuse by the Referrer in connection with the Program.\n\n9. #### Limitation of Liability.\n      1. **Disclaimer.** EXCEPT AS EXPRESSLY SET FORTH IN THESE REFERRAL TERMS, SPACEX PROVIDES THE PROGRAM “AS IS,” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY, CONDITION, OR REPRESENTATION. SPACEX DISCLAIMS ALL IMPLIED WARRANTIES, CONDITIONS, AND REPRESENTATIONS, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.\n      2. **Limitation of Damages.** SPACEX WILL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES, LOSS OF GOODWILL OR BUSINESS PROFITS, LOST REVENUE, WORK STOPPAGE, LOSS OR CORRUPTION OF DATA, OR ANY OTHER INDIRECT LOSSES ARISING OUT OF OR RELATED TO THE PROGRAM OR THESE REFERRAL TERMS. SPACEX’S TOTAL LIABILITY UNDER THESE REFERRAL TERMS FOR ANY INDIVIDUAL CLAIM OR ALL CLAIMS IN THE AGGREGATE WILL NOT EXCEED THE TOTAL AMOUNT OF REWARDS PAID BY SPACEX TO THE REFERRER UNDER THESE REFERRAL TERMS OVER THE THREE (3) MONTHS PRECEDING THE CLAIM GIVING RISE TO THE LIABILITY. THE LIMITATIONS SET FORTH IN THIS SECTION WILL APPLY REGARDLESS OF WHETHER SPACEX WAS INFORMED OR WAS AWARE OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE, AND REGARDLESS OF THE FORM OF ACTION, EXCEPT TO THE EXTENT THAT ANY LIMITATION VIOLATES APPLICABLE MANDATORY LAW THAT THE PARTIES CANNOT DEROGATE FROM BY WAY OF CONTRACT.\n      3. **Assumption of Risk.** The Referrer agrees that participation in the Program is at the Referrer’s sole risk.\n\n10. #### Dispute Resolution.\n      1. **United States Agreement to Arbitrate.** Section 10 applies to Referrers in the United States.\n            1. **Notice. Please carefully read Section 10 (Agreement to Arbitrate), which applies to any disputes between you and SpaceX.**\n            2. **Arbitration.** Under these Referral Terms, you and SpaceX each waive any and all rights to have a court or jury hear or decide any disputes. Rather, Disputes will be settled by a single arbitrator in a binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with the United States Commercial Arbitration Rules of the AAA. To learn more about the rules and how to begin an arbitration, you may call any AAA office or go to www.adr.org.\n            3. **Notice of Dispute.** If you have a dispute, before initiating arbitration, you must send a written notice to starlinkresolutions@spacex.com describing your issue and your desired resolution. If your Dispute has not been resolved within 60 days of submitting a notice, you may initiate arbitration as described above.\n            4. **Arbitration Costs and Fees.** If you commence an arbitration against SpaceX pursuant to this binding arbitration clause, SpaceX will pay the arbitration fees and expenses imposed by the AAA directly. However, if the arbitrator finds your claim is frivolous or brought for an improper purpose, then SpaceX may seek reimbursement of any or all fees and expenses paid to AAA for the arbitration.\n            5. **PROHIBITION ON CLASS ARBITRATION.** YOU AND SPACEX AGREE THAT NO DISPUTE OR CLAIM MAY BE BROUGHT OR MAINTAINED AS PART OF A CLASS ACTION OR CLASS ARBITRATION OR OTHER REPRESENTATIVE ACTION OR ARBITRATION, REGARDLESS OF WHETHER THE APPLICABLE ARBITRATION RULES WOULD OTHERWISE PERMIT CLASS OR REPRESENTATIVE PROCEEDINGS. ACCORDINGLY, YOU AND SPACEX MAY ONLY PURSUE A CLAIM AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY, AND MAY NOT PURSUE A CLAIM AGAINST THE OTHER ON BEHALF OF ANY OTHER PERSON, AND NO OTHER PERSON MAY PURSUE A CLAIM ON BEHALF OF YOU OR SPACEX AGAINST THE OTHER. AN ARBITRATOR MAY ENTER AN AWARD ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S INDIVIDUAL CLAIM.\n\n11. #### General Provisions.\n      1. **Governing Law.** These Referral Terms and any Disputes arising out of or related to them will be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of laws principles.\n      2. **Severability.** If any term of these Referral Terms is to any extent invalid, illegal, or incapable of being enforced, such term shall be excluded to the extent of such invalidity, illegality, or unenforceability; all other terms hereof shall remain in full force and effect.\n      3. **No Waiver.** No waiver by SpaceX of any breach of these Referral Terms will be a waiver of any preceding or succeeding breach. No waiver by SpaceX of any right under these Referral Terms will be construed as a waiver of any other right. A waiver must be provided in writing by an authorized representative of SpaceX to be effective.\n      4. **Entire Agreement.** These Referral Terms, including Schedule A, and any other documents expressly incorporated by reference, constitute the entire agreement between the Referrer and SpaceX with respect to the Program and supersede all prior or contemporaneous agreements, representations, and understandings relating to the Program.\n      5. **Electronic Notices.** The Referrer consents to receive all notices, updates, and other communications related to the Program by electronic delivery, including by email or by posting in the SpaceX Customer Portal.\n      6. **Assignment.** The Referrer may not assign or transfer these Referral Terms or any rights hereunder without SpaceX’s prior written consent. SpaceX may assign its rights and obligations under these Referral Terms, in whole or in part, to any affiliate or successor without notice.\n      7. **Survival.** Sections 8 (Indemnification), 9 (Limitation of Liability), 10 (Dispute Resolution), and 11 (General Provisions), and any other provisions that by their nature should survive, will survive termination of the Program or of the Referrer’s participation therein.\n      8. **Contact.** Questions or complaints regarding the Program or these Referral Terms may be directed through the SpaceX Customer Portal or to the support channels identified at support.starlink.com.\n      9. **Referrers Employed by SpaceX** If you are employed by Space Exploration Technologies Corp., or any of its subsidiaries, any cash Rewards will be included in your W-2 income, subject to applicable taxes. Sections 2.3, 6.2, 6.3, and 6.4 do not apply to such employees. These employees must identify themselves as an employee and disclose the Reward. \n\n---\n\n## Schedule A – Reward Structure\n\nThe Reward amount is specified in your Starlink Customer Account. All amounts are exclusive of applicable taxes, which are your responsibility. Rewards are issued in the local currency of the applicable country/region unless otherwise noted.The Referred Subscriber must maintain continuously subscribed and in good standing for two full monthly billing cycles in order for a Pending Referral to mature to an Eligible Referral. All payments are one-time for each Eligible Referral.","version":{"referenceId":"DOC_VER-DF-6069d704-e51d-495f-8ace-0ee137c19c83","document":null,"publishedDate":null,"translations":null}},"errors":[],"warnings":[],"information":[],"isValid":true}