{"content":{"locale":"en-US","title":"Service Plan Descriptions","body":"The below Service Plan descriptions form a part of your Agreement between you and Starlink. The Service Plans described below may not be available to you. Availability of Service Plans is subject to change and is dependent on many factors, including network availability and regulatory approvals.\n\n1.\t#### Fixed Service Plans  \n\n      1.\t**Residential Max Service Plan**. The Residential Max Service Plan is designed for personal, family, or household use at a fixed land-based location. See the [Starlink Specifications](/legal/documents/DOC-DF-1915-15313-48) for details on the typical performance. The Residential Max Service Plan is not permitted for business or enterprise uses. Stated speeds and uninterrupted use of the Services are not guaranteed. The Residential Max Service Plan includes an unlimited amount of high-speed Residential data. In times of network congestion and during peak usage hours, customers may experience slower speeds and reduced performance which may result in degradation or unavailability of certain third-party services or applications, as described in the [Fair Use Policy](/legal/documents/DOC-DF-1914-46768-65). Bandwidth intensive applications, such as streaming videos, gaming, or downloading large files are most likely to be impacted during peak usage hours. If bandwidth patterns consistently exceed what is allocated to a typical residential user, Starlink may take network management measures, such as reducing a customer's speeds. Customers with high bandwidth needs that experience Service degradation may upgrade to a Priority Service Plan. If you pause with Standby Mode, you will still receive Residential Max Service through the end of the then-current monthly billing cycle.   Pause with Standby Mode   does not guarantee your ability to sign back up for a Residential Service Plan in the future or that any fees associated with re-activation, if any apply at the time of activation, will be waived. The Residential Max Service Plan may come with other bundled Services and Kits as described below in Section 3.2.\n      \n      2.\t**Residential 100 Mbps Service Plan**. The Residential 100 Mbps Service Plans have the same terms as the Residential Max Service Plan except as follows. The number preceding Mbps in the Service Plan name represents the maximum download speed available. Speeds and uninterrupted use of the Service are not guaranteed. See the [Starlink Specifications](/legal/documents/DOC-DF-1915-15313-48) for details on the typical performance. Residential 100 Mbps customers are more likely to experience Service degradation and slower speeds during network congestion as compared to Residential Max customers. If you change your Service address to an area where your current Residential 100 Mbps Service Plan is unavailable, you may be required to transfer to a different Service Plan available at your new Service address or you may opt to cancel your Services. Residential 100 Mbps Service Plan customers may have access to different Kits, accessories and/or installation options as between the different Residential 100 Mbps Service Plans as well as compared to Residential Max Service Plan customers.\n\n      3.\t**Residential 200 Mbps Service Plan**. The Residential 200 Mbps Service Plans have the same terms as the Residential Max Service Plan except as follows. The number preceding Mbps in the Service Plan name represents the maximum download speed available. Speeds and uninterrupted use of the Service are not guaranteed. See the [Starlink Specifications](/legal/documents/DOC-DF-1915-15313-48) for details on the typical performance. Residential 200 Mbps customers are more likely to experience Service degradation and slower speeds during network congestion as compared to Residential Max customers. If you change your Service address to an area where your current Residential 200 Mbps Service Plan is unavailable, you may be required to transfer to a different Service Plan available at your new Service address or you may opt to cancel your Services. Residential 200 Mbps Service Plan customers may have access to different Kits, accessories and/or installation options as between the different Residential 200 Mbps Service Plans as well as compared to Residential Max Service Plan customers.\n\n      4.\t**Residential Service Plan**. The Residential Service Plan is designed for personal, family, or household use at a fixed land-based location. See the [Starlink Specifications](/legal/documents/DOC-1470-99699-90) for details on the typical performance. The Residential Service Plan includes an unlimited amount of “Residential” data. In times of network congestion and during peak usage hours, users may experience slower speeds and reduced performance which may result in degradation or unavailability of certain third-party services or applications, as described in the [Fair Use Policy](/legal/documents/DOC-1469-65206-75). Stated speeds and uninterrupted use of the Services are not guaranteed. Starlink seeks to distribute Residential data among our users in a fair and equitable manner. Bandwidth intensive applications, such as streaming videos, gaming, or downloading large files are most likely to be impacted during peak usage hours. Customers with high bandwidth needs that experience Service degradation resulting from Starlink’s network management practices are able to upgrade to a Priority Service Plan. The Residential Service Plan is not permitted for business or enterprise uses. If bandwidth patterns consistently exceed what is allocated to a typical residential user, Starlink may take network management measures, such as  reducing a customer's speeds, to prevent or mitigate congestion of the Services. Depending on your country, Mini Kits may not be used with the Residential Service Plan. If you pause with Standby Mode, you will still receive Residential Service through the end of the then-current monthly billing cycle. Pause with Standby Mode does not guarantee your ability to sign back up for a Residential Service Plan in the future or that any fees associated with re-activation, if any apply at the time of activation, will be waived.\n\n      5.\t**Residential Lite Service Plan**. The Residential Lite Service Plan is designed for personal, family, or household use at a fixed land-based location. See the [Starlink Specifications](/legal/documents/DOC-1470-99699-90) for details on the typical performance. The Residential Lite Service Plan includes an unlimited amount of “Deprioritized” data. Deprioritized data that is assigned to users is always deprioritized as compared to other Starlink Fixed Service Plans, resulting in degraded Service and slower speeds in congested areas and during peak hours, as described in the [Fair Use Policy](/legal/documents/DOC-1469-65206-75). Speeds and uninterrupted use of the service are not guaranteed. Starlink seeks to distribute Deprioritized data among our users in a fair and equitable manner. Residential Lite Service users are able to upgrade to any other Service Plan. The Residential Lite Service Plan is not permitted for business or enterprise uses. If bandwidth patterns consistently exceed what is allocated to a typical residential user, Starlink may take network management measures, such as reducing a customer's speeds, to prevent or mitigate congestion of the Services. The Residential Lite Plan may not be available in your area. If you change your Service address to an area where the Residential Lite Service Plan is not available, you may be required to upgrade to the Residential Service Plan or may opt to cancel your Services. Depending on your country, Mini Kits may not be used with the Residential Lite Service Plan. If you pause with Standby Mode, you will still receive Residential Lite Service through the end of the then-current monthly billing cycle. Pause with Standby Mode does not guarantee your ability to sign back up for a Residential Lite Service Plan in the future.\n\n2. ####\tRoam Service Plans\n\n      1.\t***Roam Unlimited***. Starlink Roam Unlimited Service Plan allow you to access Services at any destination where Starlink provides active coverage and is designed for low demand, land-based use, such as travel, camping or nomadic living, subject to certain restrictions below. The Roam Unlimited Service Plan is not permitted for business or enterprise uses. See the [Starlink Specifications](/legal/documents/DOC-DF-1915-15313-48) for details on the typical performance. Roam Unlimited customers are more likely to experience Service degradation and slower speeds from congestion compared to Residential Max customers. The Roam Unlimited Service Plan assigns an unlimited amount of high-speed data each month to customers. Stated speeds and uninterrupted use of the Service are not guaranteed and are highly dependent on geographical areas, congestion, and other factors. The Roam Unlimited Service Plan allows you to access Services at any land-based destination within your country. Subject to local restrictions and regulatory approvals, the Roam Unlimited Service Plan allows you to access Roam Unlimited Services at any land-based destination where Starlink provides active coverage around the world for up to 30 consecutive days outside the country of your registered service address. Roam Unlimited Services may be used in coastal waters for up to 5 consecutive days, or 60 days total in a 12-month period and cannot be used on the open ocean unless you opt-in to Ocean Mode. Once opted in to Ocean Mode, you will pay per GB fees in addition to your base subscription price for all data consumed, regardless of the location where usage occurs. Check [Starlink FAQs](https://starlink.com/support) for information on countries or regions that may be considered a single travel area. Prices for [Ocean Mode Data](https://starlink.com/public-files/FairUsePolicy-Ocean_Mode_Data.pdf). Travel outside your registered country is subject to additional verification of your identity, which may include submission of passports and similar documentation, which is subject to change. If you do not provide such information, or Starlink, in its sole discretion, determines your documentation is insufficient for any reason, your Service will be limited to your registered country, restricted or suspended. Roam Unlimited Services can be used in motion, subject to local restrictions as applicable. You can pause with Standby Mode at any time. If you pause with Standby Mode, you will still receive Roam Unlimited Service through the end of the then-current monthly billing cycle. When you switch back to your Roam Unlimited Plan, the monthly Roam Unlimited subscription fee will be charged immediately, on a pro-rated basis. If you use Roam Unlimited Services for more than two months in a country that is different than your account address, Starlink may require you to move your registered address to your new location or return to the country listed as your account address. Starlink may immediately suspend your Services if your location is not in an authorized territory (marked “Available or Waitlist”) on the Starlink map: starlink.com/map. If bandwidth patterns consistently exceed what is allocated to a typical Roam user, Starlink may take network management measures, such as reducing a customer's speeds. If you use Roam Unlimited in an area with high network congestion for longer than 60 consecutive days, Starlink may, in its sole discretion, (i) require you to pay a fee or upgrade to a different Service plan; (ii) limit your access to the internet; or (iii) suspend your Services. In such circumstances, you must take action if you wish cancel your service and billing of the recurring subscription. Starlink does not guarantee when or where Roam Unlimited Services will be available.\n\t\t\t\t\t\t\n      2.\t **Roam 100GB.** The Roam 100 GB Plans have the same terms as the Roam Unlimited Service Plan except for the following. See the [Starlink Specifications](/legal/documents/DOC-DF-1915-15313-48) for details on the typical performance. The number preceding the “GB” in your Service Plan name is the amount of high-speed data available (in gigabytes) in each billing cycle. Unused data does not rollover to the next month. Once you reach this limit, you will receive unlimited low speed data for the remainder of your billing cycle. Low-speed data is not suitable for bandwidth-intensive applications like streaming, video calls, gaming, or similar activities. Roam 100 GB may only be used in your registered country.\n\n      3.\t**Roam 300GB.** The Roam 300 GB Plans have the same terms as the Roam Unlimited Service Plan except for the following. See the [Starlink Specifications](/legal/documents/DOC-DF-1915-15313-48) for details on the typical performance. The number preceding the “GB” in your Service Plan name is the amount of high-speed data available (in gigabytes) in each billing cycle. Unused data does not rollover to the next month. Once you reach this limit, you will receive unlimited low speed data for the remainder of your billing cycle. Low-speed data is not suitable for bandwidth-intensive applications like streaming, video calls, gaming, or similar activities. Roam 300 GB may only be used in your registered country.\n\t\t\t     \n      4.\t**Personal Maritime**. The Personal Maritime service plan provides unlimited data for use in territorial waters, generally defined as 12 nautical miles from the coastline. Use in international waters requires opting into Ocean Mode. Once opted into Ocean Mode, you will pay per-GB fees in addition to your base subscription price for all data consumed, regardless of the location where usage occurs, until you opt out. Prices for Ocean Mode data are available at Ocean Mode Data. The out-of-country limitations applicable to Roam service plans are not applicable to the Personal Maritime service plan, except as required by local law. The Personal Maritime plan is available exclusively for personal, small watercraft use. Use on larger craft or yachts (e.g., watercraft exceeding 40 ft. in length overall) is prohibited. Any commercial, business, or enterprise use of the Personal Maritime service plan is prohibited. Use of the Personal Maritime service plan on land is prohibited. You may be required to submit information and documentation regarding your identity, watercraft, use case, or any other information Starlink determines is required to ensure compliance with the Terms of Service. Failure to provide such information, or providing false or inadequate information, is grounds for immediate termination of the Service. THE PERSONAL MARITIME SERVICE PLAN IS NOT DESIGNED TO BE A SAFETY-OF-LIFE SERVICE.\n\t\t\t\n2. ####\tPriority Service Plans\n\n      1.\t**Priority Service Plans**. The Priority Service Plans are designed for high-bandwidth land- and ocean-use and can be used in motion. In motion use is subject to Section 3.3. Stated speeds and uninterrupted use of the Priority Service Plans are not guaranteed and may vary by geographical area. See the [Starlink Specifications](/legal/documents/DOC-1470-99699-90) for details on the typical performance and the [Priority Plan Service Level Agreement](/legal/documents/DOC-1729-34307-72). You can pause with Standby Mode at any time. If you pause with Standby Mode, you will still receive Priority Service through the end of the then-current monthly billing cycle. When resume service on your Priority Service Plan, the fee for the Data Block and the Monthly Access Fee will be charged immediately, on a pro-rated basis. Priority Service Plan users will purchase fixed units of Priority data each month as described in the Order (“Data Blocks”). Priority data is given network precedence over Residential and Roam data, meaning users will typically experience faster and more consistent download and upload speeds. Unused Priority data in a Data Block does not rollover to the next month. If you manually add one or more Data Block(s) partway through the monthly billing cycle, the change will not take effect, and you will not be charged for such Data Block(s), until the next monthly billing cycle begins. As a courtesy, Starlink may send you alerts to notify of your data usage in a given month. There is no guarantee you will receive such alerts and, by the time you receive them, your actual data usage may already have expired, or be different than what is described in the alert. \n      2.\t**Local Plan**. For inland coverage (including lakes and rivers) only; not for global or ocean use. Services may be used (i) locally in-country, or (ii) for up to 60 consecutive days within your region in a location outside the country of your Service address. See [Starlink FAQs](https://starlink.com/support/article/c90db40e-9421-8fd0-d619-ed0ed46f9165) for a map showing countries by region. Prices for Data Blocks purchased under the Local Priority Plan will vary based on location. If you use the Local Priority Plan for more than 30 days in a country that is different than your service address, Starlink may require you to move your registered address to your new location or upgrade to the Global Priority Plan. Starlink may immediately suspend your Services if your new location is not in an authorized territory (marked “Available or Waitlist”) on the Starlink map: starlink.com/map.\n      3. **Global Plan**. For global and ocean coverage. Starlink may immediately suspend your Services if your location is not in an authorized territory (marked “Available or Waitlist”) on the Starlink map: starlink.com/map.\n\n      4. **Top-Up Data Opt-In**.  For Priority Plans, if you exhaust the Data Block(s) purchased for a given monthly billing cycle, you can, at any time during a given monthly billing cycle, elect (opt-in) to be assigned and charged a fixed amount of “top-up” Priority data (“Top-Up Data”). Once the initial Top-Up Data is exhausted, additional Top-Up Data will be automatically assigned. Top-Up Data charges will be reflected on the invoice for the following monthly billing cycle. Unused Top-Up Data does not rollover to the next monthly billing cycle. You can track your Top-Up Data usage at any time via the Starlink App or via your Starlink account. **Once you opt-in, you will be automatically billed for Top-Up Data used until you opt-out, including in following monthly billing cycles**.  You may opt-out of purchasing additional Top-Up Data at any time via your account in the Starlink Customer Portal or via the Starlink App.  Changes to the Top-Up Data Setting mid-month will take effect immediately. Additional details can be found in the [Starlink FAQs](https://support.starlink.com/) and [Starlink Fair Use Policy](/legal/documents/DOC-DF-1914-46768-65).\n      5. **Top-Up Data Opt-Out**.  If you purchase a Priority Plan, the default setting is you will be opted-out of being assigned and charged Top-Up Data. You may either (i) opt-in to Top-Up Data as described in Section 5.2(a)(i) above, or (ii) manually purchase additional Top-Up Data as needed once your Data Block(s) is exhausted. If you exhaust your Data Block(s) purchased for a given monthly billing cycle and you do neither (i) nor (ii), your Service will be limited to substantially slower speeds (e.g., up to 1Mbps download and 0.5Mbps upload speeds) for the remainder of the month. If you consume your Data Block(s) in a given month and are opted-in for Top-Up Data, you will automatically be assigned and charged Top-Up Data to cover the remaining data consumed that month. [Click For Country Specific Pricing for Additional Data](https://api.starlink.com/public-files/FairUsePolicy.pdf) \n      6. **General Aviation Plans**.  The General Aviation Plans are designed for high-bandwidth use in motion. Stated speeds and uninterrupted use of the General Aviation Plans are not guaranteed and may vary by geographical area. See the [Starlink Specifications](/legal/documents/DOC-1470-99699-90) for details on the typical performance. The General Aviation Plans are **not** eligible for the Priority Plan Service Level Agreement. You **cannot** pause with Standby Mode at any time. General Aviation Plan users will purchase Data Blocks each month. Starlink may immediately suspend your Services if your new location is not in an authorized territory (marked “Available or Waitlist”) on the Starlink map: starlink.com/map.\n            \n\t\t\t\t\t\ta)\t**General Aviation Local Plan**. The General Aviation Local Plan allows you to use Services in-motion up to 300 mph on land and in the air. Coverage over land, territorial waters, and within 12 nautical miles of the coast. Not for ocean use.\n\n            b)\t**General Aviation Global Plan**. The General Aviation Global Plan allows you to use Services in-motion up to 450 mph on land and in the air. Coverage over land, territorial waters, and oceans.\n\n             c)\t**Know Your Customer**. In connection with receiving Services, Starlink may require you to provide certain information or documentation for various purposes, including to verify your identity. In order to use the General Aviation Plans, you must provide Starlink with accurate information. Any failure to do so is grounds for Starlink to suspend Services and terminate this Agreement.\n\n             d)\t**AIRCRAFT USE DISCLAIMER; ASSUMPTION OF RISK**. YOU EXPRESSLY ACKNOWLEDGE, UNDERSTAND AND AGREE THAT THE STARLINK KIT AND SERVICES (A) HAVE NOT BEEN DESIGNED FOR USE ON AIRCRAFT; AND (B) HAVE NOT BEEN CERTIFIED OR OTHERWISE APPROVED FOR USE ON AIRCRAFT BY THE FEDERAL AVIATION ADMINISTRATION OR ANY OTHER CIVIL AVIATION AUTHORITY. YOU AGREE THAT ANY USE OF THE STARLINK KIT OR SERVICES ON AN AIRCRAFT IS AT YOUR SOLE RISK, THAT STARLINK WILL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES ARISING OUT OF SUCH USE AND THAT YOU WILL INDEMNIFY STARLINK FOR ANY LOSSES IT SUFFERS IN ACCORDANCE WITH SECTION 7, BELOW. YOU ARE SOLELY RESPONSIBLE FOR COMPLYING WITH ALL APPLICABLE LAWS AND REGULATIONS IN CONNECTION WITH YOUR USE OF THE STARLINK KIT AND SERVICES, INCLUDING, WITHOUT LIMITATION, ALL LAWS AND REGULATIONS ADDRESSING USE OF PORTABLE ELECTRONIC DEVICES ON AIRCRAFT. YOU AGREE THAT THE SERVICES ARE ENTERTAINMENT AND GENERAL USE SERVICES AND ARE NOT SUITED OR INTENDED AS A FLIGHT-CRITICAL, MISSION-CRITICAL OR SAFETY-OF-LIFE SERVICE. SUCH UNINTENDED USE OF THE SERVICES AND STARLINK KIT BY YOU, YOUR EMPLOYEES, FLIGHT CREWS, OR OTHER PERSONS IS AT YOUR SOLE RISK.\n\t\t\t\t\t\t \n4.\t#### Community\n      1.\t**Community Host.** The Community Host service plan is designed to enable personal and residential users (\"Community End Users\") to access the Starlink Services by purchasing access passes of a specified duration (\"Pass\") from Starlink. The Community Host service plan does not offer internet connectivity on a standalone basis. A valid Pass is required. Community Host service plan subscribers are prohibited from offering, providing, or reselling any telecommunications services using the Community Host service plan. All telecommunications functions, including, but not limited to, the provision of Services, billing, and customer support, are exclusively performed by Starlink via a direct relationship with Community End Users. The Community Host service plan subscriber shall ensure that all Community End User devices can connect via Wi-Fi directly to the Starlink-provided router. Notwithstanding the foregoing, in multi-family residential environments, Starlink may permit Community End Users to connect to the Starlink-provided router indirectly via third-party networking or hardware. Access to the Services by Business or Enterprise End Users through a Community Host service plan is strictly prohibited, and Starlink may immediately terminate any Community Host service plan subscriber if such activities occur.\n\n5. ####\tAdditional Terms\n\n      1.\t**Standby Mode.**  Standby Mode includes an unlimited amount of low-speed data and works anywhere on land where Starlink is available. You can pause with Standby Mode on Roam, Residential, and on Local & Global Priority plans. Notwithstanding the foregoing, business customers on Local & Global Priority Plans are not able to pause with Standby Mode. It is not available in all countries or on certain promotional plans. Standby Mode is not intended for constant, in-motion, or high-bandwidth use. Customers on Standby Mode for more than 12 consecutive months may, at Starlink’s discretion, (i) be required to pay a fee or upgrade to a different Service plan, or (ii) only be able to connect to the internet to access their Starlink account on starlink.com. For details on availability and typical performance, see the [Starlink FAQs]( https://starlink.com/na/support/article/37bb3b47-9525-7224-5f0a-6d016ce26975) and the [Specifications](/legal/documents/DOC-1470-99699-90).\n      \n      2.\t**Bundles**. You may be offered certain bundles that may include discounted Service plans, installation, hardware, or accessories. The terms of the specific bundle will be contained in the offer. If you violate the terms of the bundle, e.g. by cancelling or changing an associated Service plan, you may lose the discount and/or be charged a one time or monthly fee, up to the amount of the benefit you received or the maximum amount allowable by law. Your violation of bundle terms may also result in the suspension of associated Service plans.\n      \n      \n      3.\t**No Guaranteed Availability**. Starlink does not guarantee when or where Services will be available. Find a list of authorized territories (marked “Available or Waitlist”) on Starlink map: starlink.com/map. Such Services are dependent on many factors, including obtaining or maintaining the necessary regulatory approvals which are subject to change.\n      \n      4.\t**Limitations on Mobility Services**. Starlink does not guarantee when or where Starlink Roam or Priority Services will be available. Such Services are dependent on many factors, including obtaining or maintaining the necessary regulatory approvals which are subject to change. Find a list of authorized territories (marked “Available or Waitlist”) on Starlink map: [starlink.com/map](starlink.com/map).\n     \n      5.\t**Plan Changes**. If Customer changes to a different Service plan partway through the monthly billing cycle, Customer will be billed for all applicable costs associated with such Service Plan upgrade or downgrade, which may include reasonably pro-rated charges for the previous and/or newly selected Service plan.\n\n","version":{"referenceId":"DOC_VER-DF-8365b820-75b3-4ea2-af17-81fc6f5c427b","document":null,"publishedDate":null,"translations":null}},"errors":[],"warnings":[],"information":[],"isValid":true}